[SOLVED] renewal didn't activate

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
hardpouncing
Registered user
Registered user
Posts: 7
Joined: Fri, 30 May 2014, 19:02

[SOLVED] renewal didn't activate

Post by hardpouncing »

renewed the panda pro antivirus, now it says I didn't renew and need to pay another $29.99. I have my email receipt, activation code, etc. Still won't accept it and wants money.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: renewal didn't activate

Post by VirusBuster »

Have you used your new code to extend the product license?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
hardpouncing
Registered user
Registered user
Posts: 7
Joined: Fri, 30 May 2014, 19:02

Re: renewal didn't activate

Post by hardpouncing »

multiple times. and it won't even open or close anything. I have tried your phone lines - got put on hold for 75 minutes on Sunday! oh, and I got an email saying I need to pay you AGAIN.

frankly, your product is not satisfactory at this time. I am having multiple problems. If this is not resolved in the next 24 hours, I am going to demand a refund.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: renewal didn't activate

Post by VirusBuster »

PM me your new activation code and customer number so that I can check them in the database
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
hardpouncing
Registered user
Registered user
Posts: 7
Joined: Fri, 30 May 2014, 19:02

Re: renewal didn't activate

Post by hardpouncing »

PM'd you 12 hours ago ... still waiting
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: renewal didn't activate

Post by VirusBuster »

Try the following and let us know the results
Uninstall Panda Cloud Antivirus from the control panel
Run the Generic uninstaller
Access your Panda Account and download the autoactivated installer from there
Install Panda Cloud Antivirus again and activate it with your code in case it is not automatically activated
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
hardpouncing
Registered user
Registered user
Posts: 7
Joined: Fri, 30 May 2014, 19:02

Re: renewal didn't activate

Post by hardpouncing »

still not working. uninstalled and now the installation won't work
hardpouncing
Registered user
Registered user
Posts: 7
Joined: Fri, 30 May 2014, 19:02

Re: renewal didn't activate

Post by hardpouncing »

wait a minute! it looks like it loaded ... now why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: renewal didn't activate

Post by VirusBuster »

hardpouncing wrote:why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.
That is not a technical question, it's a licensing question, you should contact the customer service department about this matter

ISSUE SOLVED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Panda Cloud Antivirus Pro Edition - Archive Issues”