[SOLVED] renewal didn't activate

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hardpouncing
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[SOLVED] renewal didn't activate

Post by hardpouncing » Fri, 13 Jun 2014, 20:28

renewed the panda pro antivirus, now it says I didn't renew and need to pay another $29.99. I have my email receipt, activation code, etc. Still won't accept it and wants money.

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VirusBuster
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Re: renewal didn't activate

Post by VirusBuster » Mon, 16 Jun 2014, 10:03

Have you used your new code to extend the product license?
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Jorge Torre
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hardpouncing
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Re: renewal didn't activate

Post by hardpouncing » Mon, 16 Jun 2014, 18:09

multiple times. and it won't even open or close anything. I have tried your phone lines - got put on hold for 75 minutes on Sunday! oh, and I got an email saying I need to pay you AGAIN.

frankly, your product is not satisfactory at this time. I am having multiple problems. If this is not resolved in the next 24 hours, I am going to demand a refund.

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Re: renewal didn't activate

Post by VirusBuster » Mon, 16 Jun 2014, 18:19

PM me your new activation code and customer number so that I can check them in the database
Regards,

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Jorge Torre
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hardpouncing
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Re: renewal didn't activate

Post by hardpouncing » Wed, 18 Jun 2014, 05:46

PM'd you 12 hours ago ... still waiting

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Re: renewal didn't activate

Post by VirusBuster » Wed, 18 Jun 2014, 10:19

Try the following and let us know the results
Uninstall Panda Cloud Antivirus from the control panel
Run the Generic uninstaller
Access your Panda Account and download the autoactivated installer from there
Install Panda Cloud Antivirus again and activate it with your code in case it is not automatically activated
Regards,

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Jorge Torre
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I don't reply to private messages unless I have previously requested them

hardpouncing
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Re: renewal didn't activate

Post by hardpouncing » Thu, 26 Jun 2014, 01:05

still not working. uninstalled and now the installation won't work

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Re: renewal didn't activate

Post by hardpouncing » Thu, 26 Jun 2014, 01:49

wait a minute! it looks like it loaded ... now why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.

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Re: renewal didn't activate

Post by VirusBuster » Mon, 30 Jun 2014, 12:26

hardpouncing wrote:why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.
That is not a technical question, it's a licensing question, you should contact the customer service department about this matter

ISSUE SOLVED
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Jorge Torre
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