[SOLVED] BSOD Page fault in non paged area (NNSStrm.sys)
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[SOLVED] BSOD Page fault in non paged area (NNSStrm.sys)
Hi im using windows 8.1 64 bit, panda cloud v3.0.1. Recently i experienced a BSOD which is Page fault in non paged area (NNSStrm.sys).
Here is the link to the dump file. Download and uncompress with winrar.
https://app.box.com/s/2d5qmigo0n9ektm5k9o5
Here is the psinfo file after doing the psinfo data collection. https://app.box.com/s/cs572nlyoyi7rpk55cp0
Please keep me informed. Thanks!
Here is the link to the dump file. Download and uncompress with winrar.
https://app.box.com/s/2d5qmigo0n9ektm5k9o5
Here is the psinfo file after doing the psinfo data collection. https://app.box.com/s/cs572nlyoyi7rpk55cp0
Please keep me informed. Thanks!
- VirusBuster
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- Location: Panda HQ - Bilbao
Re: BSOD Page fault in non paged area (NNSStrm.sys)
We are currenly working on a solution for this issue for Panda Free Antivirus and the 2015 product range
As a workaround you can disable the "Monitor the URLs accessed by each process" option from the Process Monitor protection settings
Consider upgrading to Panda Antivirus Pro 2015. You can activate it with your Panda Cloud Antivirus Pro code
Panda Cloud Antivirus FREE is now Panda Free Antivirus!
As a workaround you can disable the "Monitor the URLs accessed by each process" option from the Process Monitor protection settings
Consider upgrading to Panda Antivirus Pro 2015. You can activate it with your Panda Cloud Antivirus Pro code
Panda Cloud Antivirus FREE is now Panda Free Antivirus!
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: BSOD Page fault in non paged area (NNSStrm.sys)
Hi, I am currently having this issue as well.
I tried the method above but I am still having the problem.
I even tried disabling the entire Process Monitor altogether and still have this issue. Help?
Windows 7 64-bit
Product is Panda Antivirus Pro 2015
edit: I tried disabling everything on the antivirus except for just the Antivirus and Firewall and still get the same problem. It's a fresh format, not even a month ago. No spyware/malware/etc. No other installed antivirus/firewall/etc. I've gotten this BSOD like.. 4-5 times just today alone... going to try disabling protection altogether..
I tried the method above but I am still having the problem.
I even tried disabling the entire Process Monitor altogether and still have this issue. Help?
Windows 7 64-bit
Product is Panda Antivirus Pro 2015
edit: I tried disabling everything on the antivirus except for just the Antivirus and Firewall and still get the same problem. It's a fresh format, not even a month ago. No spyware/malware/etc. No other installed antivirus/firewall/etc. I've gotten this BSOD like.. 4-5 times just today alone... going to try disabling protection altogether..
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Re: BSOD Page fault in non paged area (NNSStrm.sys)
Just wondering will there be an auto update from panda cloud v3.0.1 to panda antivirus v15?
- VirusBuster
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Re: BSOD Page fault in non paged area (NNSStrm.sys)
But are these BSODs pointing to NNSStrm.sys or not? I guess not as all the ones pointing to NNSStrm.sys are temporary corrected by disabling the "Monitor the URLs accessed by each process" option from the Process Monitor protection settingsMaymay wrote:Hi, I am currently having this issue as well.
I tried the method above but I am still having the problem.
I even tried disabling the entire Process Monitor altogether and still have this issue. Help?
Windows 7 64-bit
Product is Panda Antivirus Pro 2015
edit: I tried disabling everything on the antivirus except for just the Antivirus and Firewall and still get the same problem. It's a fresh format, not even a month ago. No spyware/malware/etc. No other installed antivirus/firewall/etc. I've gotten this BSOD like.. 4-5 times just today alone... going to try disabling protection altogether..
The upgrade is still being certified, so it is not ready yetliowyuhyiing wrote:Just wondering will there be an auto update from panda cloud v3.0.1 to panda antivirus v15?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: BSOD Page fault in non paged area (NNSStrm.sys)
Yes they are pointing to NNSStrm.sysVirusBuster wrote:But are these BSODs pointing to NNSStrm.sys or not?
So far I have everything disabled except Antivirus and I haven't had any issues yet though.
- VirusBuster
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- Location: Panda HQ - Bilbao
Re: BSOD Page fault in non paged area (NNSStrm.sys)
Temporary disabling the "Monitor the URLs accessed by each process" option from the Process Monitor protection settings should be enough to stop receiving the NNSStrm.sys BSODs
We will have a hotfix to correct this issue soon
We will have a hotfix to correct this issue soon
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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Re: BSOD Page fault in non paged area (NNSStrm.sys)
Hello,
Im experiancing the same problems with BSOD errors pointing towards ( NNSStrm.sys ). ( also happens when installing Diablo 3 with blizzard installer )
i had the error each time i tried to install ( tried 3 times )
Turning off the Monitoring URLS did not work for me i still got the same error. After that i unistalled Panda anti virus and it seems to be gone.
Is there any further information on this issue?
Im experiancing the same problems with BSOD errors pointing towards ( NNSStrm.sys ). ( also happens when installing Diablo 3 with blizzard installer )
i had the error each time i tried to install ( tried 3 times )
Turning off the Monitoring URLS did not work for me i still got the same error. After that i unistalled Panda anti virus and it seems to be gone.
Is there any further information on this issue?
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: BSOD Page fault in non paged area (NNSStrm.sys)
Then we will need a full dmp to be collected
This article explains how to setup your computer so that a 'Complete memory dump' file will be created if the computer crashes.
A Memory dump file contains data from the operating memory recorded over a certain time period. It is a valuable source of information for developers and technical support specialists when troubleshooting abnormal application behaviour. This file is automatically generated after an operating system crash of Microsoft Windows.
How to set up your computer to generate a Complete Memory dump if the computer crashes?
Follow the instructions below.
A complete memory dump can generate a large file and therefore it is recommended that the file is compressed (e.g., 'zipped up') before transferring from the source computer and/or submitting to Panda’s Technical Support.
This article explains how to setup your computer so that a 'Complete memory dump' file will be created if the computer crashes.
A Memory dump file contains data from the operating memory recorded over a certain time period. It is a valuable source of information for developers and technical support specialists when troubleshooting abnormal application behaviour. This file is automatically generated after an operating system crash of Microsoft Windows.
How to set up your computer to generate a Complete Memory dump if the computer crashes?
Follow the instructions below.
- Open the computer's System Properties dialog. To do so, go to Start – Run, type sysdm.cpl and Press return.
- Select the Advanced tab.
- Under the section 'Startup and Recovery' select the 'Settings...' button.
- Under the section 'System failure' | 'Write debugging information' from the drop down menu select Complete memory dump (if the option is missing select Kernel memory dump)
- Click 'OK' to confirm the change.
- You must restart the computer for the change to take effect.
A complete memory dump can generate a large file and therefore it is recommended that the file is compressed (e.g., 'zipped up') before transferring from the source computer and/or submitting to Panda’s Technical Support.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: BSOD Page fault in non paged area (NNSStrm.sys)
I am having this issue as well. It appears to only happen the the Blizzard Background downloader is active. Even with the mention option about monitoring URL's is disabled. How can I attach my dump file? I already have it zipped and ready just need a place to send it.