Hello Panda Security Tech Support,
We are uLawPractice.com a practice management software that provides practice management software to our customer who are lawyers and paralegals in Canada.
Our main login page is not accessible to one of our client, after several debug session we believe it is because of use and configuration of Panda Cloud Security software.
Our main login page is https://app.ulawpractice.com and you can try it yourself. We use https and we use SSL certificate to protect our site.
Their firefox screen when they access the software looks something like the screen shot attached, we believe it is because of some inter-operability between Panda Security and our website or our loadblancer software.
We would like to understand what could be the potential reason. Please let us know as we don;t want to advice our customer to not use Panda Security to use our solution.
[attachment=0]unnamed.png[/attachment]
[SOLVED] [04068527] https Page access failure
-
- Registered user
- Posts: 5
- Joined: Sat, 03 Jan 2015, 15:29
[SOLVED] [04068527] https Page access failure
- Attachments
-
- unnamed.png (46.72 KiB) Viewed 19257 times
-
- Registered user
- Posts: 5
- Joined: Sat, 03 Jan 2015, 15:29
Re: https Page access failure
Could it be because of "Panda URL Filtering", is there a way to test this? Please advice. We still cannot get this issue resolved. Can someone from Panda Admin group look at this and advice.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: https Page access failure
Hi
We have replicated the issue at our office. When the site is being loaded, we get a message that malware was detected in the URL
We have reported the false positive to our laboratory. In the meantime, you can tell your customer to add your login page as a trusted site in Panda's SafeBrowsing protection
We have replicated the issue at our office. When the site is being loaded, we get a message that malware was detected in the URL
We have reported the false positive to our laboratory. In the meantime, you can tell your customer to add your login page as a trusted site in Panda's SafeBrowsing protection
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Sat, 03 Jan 2015, 15:29
Re: https Page access failure
Thank you Panda Security Team, we have sent the request to the clients system administration team, as soon as they fix it we will let you know.
We appreciate your quick response.
Thank you
uLawPractice Support
We appreciate your quick response.
Thank you
uLawPractice Support
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04068527] https Page access failure
We will let you know when the false positive is corrected
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Sat, 03 Jan 2015, 15:29
Re: [04068527] https Page access failure
Thanks you our client also confirmed that the workaround works, we appreciate your help.
- uLaw Support Team
- uLaw Support Team
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04068527] https Page access failure
The URL has been reclassified so it shouldn't be detected anymore
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Sat, 03 Jan 2015, 15:29
Re: [04068527] https Page access failure
Thank you Panda team for taking care of it.
Re,
uLawPractice Support.
Re,
uLawPractice Support.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04068527] https Page access failure
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them