[SOLVED] [04068527] https Page access failure

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ulawpractice
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[SOLVED] [04068527] https Page access failure

Post by ulawpractice » Sat, 03 Jan 2015, 15:40

Hello Panda Security Tech Support,

We are uLawPractice.com a practice management software that provides practice management software to our customer who are lawyers and paralegals in Canada.

Our main login page is not accessible to one of our client, after several debug session we believe it is because of use and configuration of Panda Cloud Security software.

Our main login page is https://app.ulawpractice.com and you can try it yourself. We use https and we use SSL certificate to protect our site.

Their firefox screen when they access the software looks something like the screen shot attached, we believe it is because of some inter-operability between Panda Security and our website or our loadblancer software.

We would like to understand what could be the potential reason. Please let us know as we don;t want to advice our customer to not use Panda Security to use our solution.
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ulawpractice
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Re: https Page access failure

Post by ulawpractice » Sun, 04 Jan 2015, 16:30

Could it be because of "Panda URL Filtering", is there a way to test this? Please advice. We still cannot get this issue resolved. Can someone from Panda Admin group look at this and advice.

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Re: https Page access failure

Post by VirusBuster » Mon, 05 Jan 2015, 14:59

Hi

We have replicated the issue at our office. When the site is being loaded, we get a message that malware was detected in the URL
We have reported the false positive to our laboratory. In the meantime, you can tell your customer to add your login page as a trusted site in Panda's SafeBrowsing protection
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Regards,

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Jorge Torre
TechSupport Department - Panda Security

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ulawpractice
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Re: https Page access failure

Post by ulawpractice » Mon, 05 Jan 2015, 15:09

Thank you Panda Security Team, we have sent the request to the clients system administration team, as soon as they fix it we will let you know.

We appreciate your quick response.

Thank you
uLawPractice Support

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Re: [04068527] https Page access failure

Post by VirusBuster » Mon, 05 Jan 2015, 16:44

We will let you know when the false positive is corrected
Regards,

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Jorge Torre
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ulawpractice
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Re: [04068527] https Page access failure

Post by ulawpractice » Tue, 06 Jan 2015, 03:45

Thanks you our client also confirmed that the workaround works, we appreciate your help.
- uLaw Support Team

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Re: [04068527] https Page access failure

Post by VirusBuster » Wed, 07 Jan 2015, 12:23

The URL has been reclassified so it shouldn't be detected anymore
Regards,

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Jorge Torre
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ulawpractice
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Re: [04068527] https Page access failure

Post by ulawpractice » Wed, 07 Jan 2015, 13:14

Thank you Panda team for taking care of it.

Re,
uLawPractice Support.

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Re: [04068527] https Page access failure

Post by VirusBuster » Wed, 07 Jan 2015, 13:50

ISSUE SOLVED
Regards,

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Jorge Torre
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