[SOLVED] [04100700] False positive in Panda Antivirus Pro 2015

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reureu
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[SOLVED] [04100700] False positive in Panda Antivirus Pro 2015

Post by reureu » Thu, 26 Feb 2015, 08:30

Dear Support,

We have got quite a few customers complaining that parts of our software products are detected as threat by Panda Antivirus Pro 2015.
One assembly gets quarantined as suspicious file, which leads to some unexpected crashes in our software.
Other antivirus solutions do not have this problem.

I already sent an e-mail to falsepositives@pandasecurity.com 3 days ago, as described in your thread about "How to report malware or false positive issues" in this forum, but I did not get any answer from you.

Are these instructions still up-to-date?
Could you please get in touch with me so we can make some progress with the issue?

Kind regards,
Jean-Yves

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Re: False positive in Panda Antivirus Pro 2015

Post by VirusBuster » Thu, 26 Feb 2015, 10:07

You may not receive an answer when reporting samples or false positives to these mailboxes due to the huge volume of emails received everyday.
Let us know if the problem persists and if so provide us the samples here so that we can create an official case and push it for a faster resolution
Regards,

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Jorge Torre
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reureu
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Re: False positive in Panda Antivirus Pro 2015

Post by reureu » Thu, 26 Feb 2015, 10:12

Dear Jorge,

Thanks for your fast answer.

I can confirm that the problem persists today after updating to the latest virus definitions.
I already submitted the sample via e-mail to falsepositives@pandasecurity.com on Monday 23 February.

Do you want me to make it public and attach it to this thread? Or do you want me to send it to you by private mail?

Regards,
Jean-Yves

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Re: False positive in Panda Antivirus Pro 2015

Post by VirusBuster » Fri, 27 Feb 2015, 10:05

Please post it here as a reply you you can PM me a download link (attachments are not allowed in PMs)
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Jorge Torre
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reureu
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Re: False positive in Panda Antivirus Pro 2015

Post by reureu » Fri, 27 Feb 2015, 10:56

Hi Jorge,

Thanks for your reply.

I have sent you a download link by private e-mail.

Kind regards,
Jean-Yves

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Re: [04100700] False positive in Panda Antivirus Pro 2015

Post by VirusBuster » Fri, 27 Feb 2015, 15:10

The false positive issue has been corrected
I've already verified that the file is not being detected anymore
Regards,

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Jorge Torre
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reureu
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Re: [04100700] False positive in Panda Antivirus Pro 2015

Post by reureu » Mon, 02 Mar 2015, 08:17

Hi Jorge,

Thanks a lot for your help!
It works fine now!

Our customers (and yours ;) ) will be glad!

Kind regards,
Jean-Yves

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Re: [04100700] False positive in Panda Antivirus Pro 2015

Post by VirusBuster » Mon, 02 Mar 2015, 10:42

ISSUE SOLVED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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