[04012804] Joblauncher.exe error
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[04012804] Joblauncher.exe error
Hi all, it's from few days that every time starts a scheduled scan (daily), the process PSANHOST.EXE goes in error. I saw in task manager, that is only when JOBLAUNCHER.EXE starts.
I tried to reinstall several times, but nothing change, so i disabled the daily scheduled scan.
I uploaded the zip of PsErrorTrace.psinfo in the yours FTP.
I have an XP Pro SP3.
Thank in advance for your help.
Claudio
Popup dell'applicazione: PSANHost.exe - Errore di applicazione : L'istruzione a "0x016a2d15" ha fatto riferimento alla memoria a "0x00000000". La memoria non poteva essere "read".
I tried to reinstall several times, but nothing change, so i disabled the daily scheduled scan.
I uploaded the zip of PsErrorTrace.psinfo in the yours FTP.
I have an XP Pro SP3.
Thank in advance for your help.
Claudio
Popup dell'applicazione: PSANHost.exe - Errore di applicazione : L'istruzione a "0x016a2d15" ha fatto riferimento alla memoria a "0x00000000". La memoria non poteva essere "read".
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Joblauncher.exe error
Additionaly, we will also need a postmortem dump to be collected
In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.
To determine which process is crashing, a post-mortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.
In order to send us big files we have developed this tool to make the process easier.
Just download Submit_FILES_To_FTP.exe (641 KB) and run it.
It will request you the following information:
The folder where the files to be sent are stored
Your forum nickname
When this information is entered, click the Submit button and the information will be automatically sent.
Please, after submitting the files to the FTP, make a new post so that we acknowledge that there are new files in the FTP to be taken care of.
In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.
To determine which process is crashing, a post-mortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.
In order to send us big files we have developed this tool to make the process easier.
Just download Submit_FILES_To_FTP.exe (641 KB) and run it.
It will request you the following information:
The folder where the files to be sent are stored
Your forum nickname
When this information is entered, click the Submit button and the information will be automatically sent.
Please, after submitting the files to the FTP, make a new post so that we acknowledge that there are new files in the FTP to be taken care of.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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Re: Joblauncher.exe error
Hi Jorge,
I have just uploaded the zip of Panda.dmp.
Thanks and bye
I have just uploaded the zip of Panda.dmp.
Thanks and bye
- VirusBuster
- Official moderator
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Joblauncher.exe error
Which username/email did you use in the FTP Uploader tool?
I don't see any data in the FTP under the name claudio.db
I don't see any data in the FTP under the name claudio.db
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 7
- Joined: Tue, 07 Oct 2014, 17:57
Re: Joblauncher.exe error
Jorge, I have re-uploaded the zip file with my nickname: claudio.db
Thanks
Thanks
- VirusBuster
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Re: Joblauncher.exe error
I'm afraid that there isn't any information in the FTP under that username
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 7
- Joined: Tue, 07 Oct 2014, 17:57
Re: Joblauncher.exe error
Hi Jorge. There is no two without three
I have uploaded another time Panda.dmp via Submit_FILES_To_FTP.exe.
Thank again
Claudio
I have uploaded another time Panda.dmp via Submit_FILES_To_FTP.exe.
Thank again
Claudio
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Joblauncher.exe error
Somehow it is not being uploaded
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 7
- Joined: Tue, 07 Oct 2014, 17:57
Re: Joblauncher.exe error
I don't know if it can help, but I have uploaded the Panda.dmp on my Box account. Here is the link:
https://app.box.com/s/7duir3u6omhxdn3x107f
Bye
https://app.box.com/s/7duir3u6omhxdn3x107f
Bye
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Joblauncher.exe error
We will also need you to upload there the PsErrorTrace.psinfo you mentioned and a PSInfo
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them