[04012804] Joblauncher.exe error

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claudio.db
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[04012804] Joblauncher.exe error

Post by claudio.db » Tue, 07 Oct 2014, 18:42

Hi all, it's from few days that every time starts a scheduled scan (daily), the process PSANHOST.EXE goes in error. I saw in task manager, that is only when JOBLAUNCHER.EXE starts.

I tried to reinstall several times, but nothing change, so i disabled the daily scheduled scan.

I uploaded the zip of PsErrorTrace.psinfo in the yours FTP.

I have an XP Pro SP3.

Thank in advance for your help.

Claudio



Popup dell'applicazione: PSANHost.exe - Errore di applicazione : L'istruzione a "0x016a2d15" ha fatto riferimento alla memoria a "0x00000000". La memoria non poteva essere "read".

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Re: Joblauncher.exe error

Post by VirusBuster » Wed, 08 Oct 2014, 08:51

Additionaly, we will also need a postmortem dump to be collected

In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.

To determine which process is crashing, a post-mortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.


In order to send us big files we have developed this tool to make the process easier.

Just download Submit_FILES_To_FTP.exe (641 KB) and run it.

It will request you the following information:

The folder where the files to be sent are stored
Your forum nickname
When this information is entered, click the Submit button and the information will be automatically sent.

Please, after submitting the files to the FTP, make a new post so that we acknowledge that there are new files in the FTP to be taken care of.
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Jorge Torre
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claudio.db
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Re: Joblauncher.exe error

Post by claudio.db » Wed, 08 Oct 2014, 16:28

Hi Jorge,

I have just uploaded the zip of Panda.dmp.

Thanks and bye

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Re: Joblauncher.exe error

Post by VirusBuster » Thu, 09 Oct 2014, 12:28

Which username/email did you use in the FTP Uploader tool?
I don't see any data in the FTP under the name claudio.db
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Jorge Torre
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claudio.db
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Re: Joblauncher.exe error

Post by claudio.db » Thu, 09 Oct 2014, 13:11

Jorge, I have re-uploaded the zip file with my nickname: claudio.db

Thanks

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Re: Joblauncher.exe error

Post by VirusBuster » Thu, 09 Oct 2014, 15:51

I'm afraid that there isn't any information in the FTP under that username
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Regards,

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Jorge Torre
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claudio.db
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Re: Joblauncher.exe error

Post by claudio.db » Thu, 09 Oct 2014, 19:53

Hi Jorge. There is no two without three ;)

I have uploaded another time Panda.dmp via Submit_FILES_To_FTP.exe.

Thank again

Claudio

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Re: Joblauncher.exe error

Post by VirusBuster » Fri, 10 Oct 2014, 09:23

Somehow it is not being uploaded
Please contact your local support team referring to this thread and provide the data to them so that they can open a case
Regards,

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Jorge Torre
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claudio.db
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Re: Joblauncher.exe error

Post by claudio.db » Fri, 10 Oct 2014, 12:06

I don't know if it can help, but I have uploaded the Panda.dmp on my Box account. Here is the link:

https://app.box.com/s/7duir3u6omhxdn3x107f

Bye

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Re: Joblauncher.exe error

Post by VirusBuster » Fri, 10 Oct 2014, 14:06

We will also need you to upload there the PsErrorTrace.psinfo you mentioned and a PSInfo
Regards,

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