[CLOSED] I can't deinstall/install Panda Cloud Antivirus

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stine1
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[CLOSED] I can't deinstall/install Panda Cloud Antivirus

Post by stine1 » Sat, 20 Dec 2014, 09:50

Hi,

about a week ago I realized that (in Windows 7) the little Panda symbol in the bottom right box is missing. It seemed that a virus had deactivated Panda Cloud Antivirus. I could remove the virus with another software (Malwarebyte's Anti Malware) but my Panda kept not working properly.
I tried to deinstall through Windows - did not work.
I tried the official Panda Cloud Antivirus Uninstaller - did restart but I can't install a new version.

I have added the latest log file from my last attempt to install Panda Cloud Antivirus hoping that it might help you.

I'd really love to continue using Panda but I have almost given up :oops: Thank you very much in advance!

Christine

RRMan03
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Re: I can't deinstall/install Panda Cloud Antivirus

Post by RRMan03 » Sun, 21 Dec 2014, 00:11

You are in the same boat I am in.You like me got suckered into this junk. It will not install and if you try to install it will not deinstall all the junk it leave behind. I am going to smear this company in the dround if they do not solve this problem for me. I have spent 2 days dealing with errors on my computer since trying to install that software. Well they are going to get a rude suprise on social media. I will ruin their reputation and I hope they read this. they are going to get a chance to fix it but after that. Christmas will not be a happy time a Panda.

stine1
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Posts: 2
Joined: Sat, 20 Dec 2014, 09:43

Re: I can't deinstall/install Panda Cloud Antivirus

Post by stine1 » Sun, 21 Dec 2014, 09:11

RRMan03 wrote:You are in the same boat I am in.You like me got suckered into this junk. It will not install and if you try to install it will not deinstall all the junk it leave behind. I am going to smear this company in the dround if they do not solve this problem for me. I have spent 2 days dealing with errors on my computer since trying to install that software. Well they are going to get a rude suprise on social media. I will ruin their reputation and I hope they read this. they are going to get a chance to fix it but after that. Christmas will not be a happy time a Panda.
I came here because I thought there is a HELPFUL answer waiting for me.
Thanks for nothing - complain about Panda all you want but I am a happy customer.

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VirusBuster
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Re: I can't deinstall/install Panda Cloud Antivirus

Post by VirusBuster » Mon, 22 Dec 2014, 17:11

Follow these steps:
Run Panda Cloud Antivirus Generic Uninstaller and reboot when requested
Run Panda 2015 Generic Uninstaller and reboot when requested
Download Panda Free Antivirus Offline Installer and save it your your desktop, for example
Run the downloaded FREEAV.exe to install
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: I can't deinstall/install Panda Cloud Antivirus

Post by VirusBuster » Mon, 05 Jan 2015, 18:37

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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