[SOLVED] BSOD because of NNSStrm.sys

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Benutzername
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[SOLVED] BSOD because of NNSStrm.sys

Post by Benutzername » Mon, 22 Dec 2014, 23:00

Hello,

after my PC suddenly got a BSOD and was loading everything forever on a restart (Panda Cloud Antivir was the last the system loaded ... after 12 minutes or so).
And after checking/testing hardware and memory. I went and checked the last created minidump (the only one existing actually) using BlueScreenView.

And so it appears, that Panda was messing with NNSStrm.sys which seems to cause the BSOD looking at this existing topic
/forum/viewtopic.php?f=65&t=2438&sid=218ec64339468d397a9b5da798b9d46f
[can't link the whole URL else this thread gets marked as spam ... *rolleyes*]
Unfortunately the provided fix is not compatible with the free cloud antivirus, so for now I turned off the URL monitoring, hoping that it won't appear again.

here's the view of this minidump
122214_minidump.jpg
Hope, the fix will be available for the free version, too.

regards

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VirusBuster
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Re: BSOD because of NNSStrm.sys

Post by VirusBuster » Tue, 23 Dec 2014, 11:11

Which Panda version are you using? you can check it in the version.ini file located in the antivirus installation folder
Anyway, we are working to correct the hotfix so that it also applies to version 15.0.4.02
Regards,

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Jorge Torre
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Benutzername
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Re: BSOD because of NNSStrm.sys

Post by Benutzername » Tue, 23 Dec 2014, 11:32

VERSION=15.00.04.0002

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Re: BSOD because of NNSStrm.sys

Post by VirusBuster » Tue, 23 Dec 2014, 11:41

As mentoned before we are working to correct the hotfix to apply also to this version
We will let you know when it is ready
As you have disabled the URL filtering, you already have a temporary solution
Regards,

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Jorge Torre
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Re: BSOD because of NNSStrm.sys

Post by VirusBuster » Thu, 08 Jan 2015, 12:56

For those who are still experiencing this issue and the hotfix can't be applied or have renamed NNSHttp.sys follow these steps:
1. Download the attached binaries.zip to your desktop for example
2. Extract it (the password is panda)
3. Reboot into safe mode
4. Rename the existing NNSHttp.sys, NNSHttps.sys, NNSPop3.sys and NNSStrm.sys files from C:\Windows\system32\drivers
5. Copy the extracted NNSHttp.sys, NNSHttps.sys, NNSPop3.sys and NNSStrm.sys files from the folder matching your system (x86 for 32-bits operating system or amd64 for 64-bits operating systems) to C:\Windows\system32\drivers
6. Reboot normally
Attachments
binaries.zip
(535.81 KiB) Downloaded 315 times
Regards,

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Jorge Torre
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Re: BSOD because of NNSStrm.sys

Post by VirusBuster » Thu, 22 Jan 2015, 17:37

The new hotfix version is ready: hfrt151409s1r1.exe

If you have already applied the solution manually by replacing the files, you don't need to apply this hotfix
Regards,

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Jorge Torre
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