[CLOSED] Activation of behavior analysis and blocking throws access violation

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
rush23
Registered user
Registered user
Posts: 1
Joined: Sat, 03 Jan 2015, 19:37

[CLOSED] Activation of behavior analysis and blocking throws access violation

Post by rush23 »

Hello guys,

I'm still trying to activate the behavior mechanism in that panda free cloud application but everytime system throws access violation and automatically deactivates this function.
Edit: The Exception is thrown after activating and the pointing to the next tab for instance general....
To better understand and see the msgbox thrown I attached a screenshot made of it - hope you guys can help me get rid of it ;)

wondering if some other security application blocks access or there's a "bug" in it, please help on this issue.

thanks.
rush23
Attachments
PandaFreeAntivirus - access violation.jpg
PandaFreeAntivirus - access violation.jpg (164.54 KiB) Viewed 12072 times
User avatar
Mehrdad
Registered user
Registered user
Posts: 146
Joined: Thu, 30 Aug 2012, 12:48

Re: Activation of behavior analysis and blocking throws access violation

Post by Mehrdad »

Hi there,

most times it two things:
1- two programs trying to read or write to the same memory range happens when one program is damaged.
2- is malware. (Scan your system with Panda Cloud Cleaner)
http://pandacloudcleaner.pandasecurity.com/facebook/

did you install latest version of Panda Cloud free?? did you installed another Antivirus before Panda ? did you uninstall your old Antivirus completely ?!

If you check above steps and still problem persist please gather logs and send for us:
http://support.pandasecurity.com/forum/ ... m.php?f=25
Regards,

Image
Mehrdad
TechSupport Department - Panda Security
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Activation of behavior analysis and blocking throws access violation

Post by VirusBuster »

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Panda Cloud Antivirus Free Edition - Archive Issues”