[CLOSED] Activation of behavior analysis and blocking throws access violation

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rush23
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[CLOSED] Activation of behavior analysis and blocking throws access violation

Post by rush23 » Sat, 03 Jan 2015, 19:48

Hello guys,

I'm still trying to activate the behavior mechanism in that panda free cloud application but everytime system throws access violation and automatically deactivates this function.
Edit: The Exception is thrown after activating and the pointing to the next tab for instance general....
To better understand and see the msgbox thrown I attached a screenshot made of it - hope you guys can help me get rid of it ;)

wondering if some other security application blocks access or there's a "bug" in it, please help on this issue.

thanks.
rush23
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Mehrdad
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Joined: Thu, 30 Aug 2012, 12:48

Re: Activation of behavior analysis and blocking throws access violation

Post by Mehrdad » Mon, 05 Jan 2015, 08:47

Hi there,

most times it two things:
1- two programs trying to read or write to the same memory range happens when one program is damaged.
2- is malware. (Scan your system with Panda Cloud Cleaner)
http://pandacloudcleaner.pandasecurity.com/facebook/

did you install latest version of Panda Cloud free?? did you installed another Antivirus before Panda ? did you uninstall your old Antivirus completely ?!

If you check above steps and still problem persist please gather logs and send for us:
http://support.pandasecurity.com/forum/ ... m.php?f=25
Regards,

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Mehrdad
TechSupport Department - Panda Security

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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
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Re: Activation of behavior analysis and blocking throws access violation

Post by VirusBuster » Tue, 13 Jan 2015, 14:52

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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