Panda Cloud Cleaner analyzing offline 1.1.10

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Rhuan
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Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Hello, is the panda cloud cleaner working? Here I can not use it because it keeps sending results to the cloud and returns a warning analyzing offline. And the advanced disinfection option does not work, there is always an error.

Any prediction of correction?
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CJ166
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by CJ166 »

Hello, this is working normal ... you tried reinstalling PCC? check if the firewall you are running is not blocking the PCC output.
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Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Firewall disabled, same problem.
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CJ166
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by CJ166 »

....you tried reinstalling PCC?
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Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

yes, I used the normal and portable version for windows, same problem.
Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Details of the problem
pcc.jpg
pcc.jpg (27.78 KiB) Viewed 18289 times
pcc2.jpg
pcc2.jpg (23.38 KiB) Viewed 18289 times
Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

Panda cloud cleaner needs a working connection in order to send files to the cloud and to be able to analize them correctly,.

How are you configuring the analysis?
What kind of internet connection do you have?
Are you in safe mode?

Is this a wifi connection it needs to activate when connecting to Internet?

regards
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www.pandasecurity.com
Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Yes I know he needs internet connection

1 - Normal analysis
2 - Cable, windows firewall disabled
3 - No
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

Technical support – Panda Security
www.pandasecurity.com
Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Hello, it does not work. Until half of last year everything worked normally. Detail, this on newly formatted computers.
I speak from Brazil, please check the servers by lock in this region.
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