Panda Cloud Cleaner analyzing offline 1.1.10

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Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

Please send us the following information from your PCC installation path:

In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
Technical support – Panda Security
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Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Does not have files with .stats

Upload pad files.
Attachments
panda cloud cleaner.7z
(146.74 KiB) Downloaded 670 times
Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

Ok. We will check the info received, and get back to you as soon as we have something

regards
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Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

We need a nother piede of info from the machine.

Please gather the following info and send it back to us:

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer:

http://enterprise.updates.pandasoftware ... PSInfo.exe

Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com
Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Upload by topic
Attachments
TESTE_[180131-1204]_PSInfo.7z
(850.76 KiB) Downloaded 677 times
Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

Thanks. we will study the case and get back to you as soon as posible.
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Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

That was a fast one.

Please update your windows operating system. your System does not fullfill the minimum requirements for panda cloud cleaner to work as it should.
There are several critical updates I print three pages of updates not applied to this comptuer, and still some missing...

regards
updates2.png
updates2.png (149.09 KiB) Viewed 16277 times
updates1.png
updates1.png (151.8 KiB) Viewed 16277 times
updates.png
updates.png (155.13 KiB) Viewed 16277 times
Technical support – Panda Security
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Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

Hello again. I ran the panda cloud cleaner on a new machine updated with windows 8.1 updated, but the same problem occurs.
Attachments
Sem título.jpg
Sem título.jpg (83.63 KiB) Viewed 16235 times
Sem título2.jpg
Sem título2.jpg (27.15 KiB) Viewed 16235 times
Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan »

New logs:
Attachments
TESTE_[180201-1038]_PSInfo.7z
(690.17 KiB) Downloaded 660 times
20180201-121155-F82BBBA1-D005-AFE4-BF5B-48B41C8281C2.7z
(159.74 KiB) Downloaded 650 times
Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda »

I am sorry,. but it is not fully updated:
updates.png
updates.png (86.38 KiB) Viewed 16188 times
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