Panda Cloud Cleaner analyzing offline 1.1.10
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- Official moderator
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Re: Panda Cloud Cleaner analyzing offline 1.1.10
Please send us the following information from your PCC installation path:
In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Cloud Cleaner analyzing offline 1.1.10
Does not have files with .stats
Upload pad files.
Upload pad files.
- Attachments
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- panda cloud cleaner.7z
- (146.74 KiB) Downloaded 818 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Cloud Cleaner analyzing offline 1.1.10
Ok. We will check the info received, and get back to you as soon as we have something
regards
regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Cloud Cleaner analyzing offline 1.1.10
We need a nother piede of info from the machine.
Please gather the following info and send it back to us:
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer:
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Please gather the following info and send it back to us:
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer:
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Cloud Cleaner analyzing offline 1.1.10
Upload by topic
- Attachments
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- TESTE_[180131-1204]_PSInfo.7z
- (850.76 KiB) Downloaded 792 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Cloud Cleaner analyzing offline 1.1.10
Thanks. we will study the case and get back to you as soon as posible.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Cloud Cleaner analyzing offline 1.1.10
That was a fast one.
Please update your windows operating system. your System does not fullfill the minimum requirements for panda cloud cleaner to work as it should.
There are several critical updates I print three pages of updates not applied to this comptuer, and still some missing...
regards
Please update your windows operating system. your System does not fullfill the minimum requirements for panda cloud cleaner to work as it should.
There are several critical updates I print three pages of updates not applied to this comptuer, and still some missing...
regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Cloud Cleaner analyzing offline 1.1.10
Hello again. I ran the panda cloud cleaner on a new machine updated with windows 8.1 updated, but the same problem occurs.
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- Sem título.jpg (83.63 KiB) Viewed 17209 times
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- Sem título2.jpg (27.15 KiB) Viewed 17209 times
Re: Panda Cloud Cleaner analyzing offline 1.1.10
New logs:
- Attachments
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- TESTE_[180201-1038]_PSInfo.7z
- (690.17 KiB) Downloaded 786 times
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- 20180201-121155-F82BBBA1-D005-AFE4-BF5B-48B41C8281C2.7z
- (159.74 KiB) Downloaded 761 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Cloud Cleaner analyzing offline 1.1.10
I am sorry,. but it is not fully updated:
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com