Panda Cloud Cleaner analyzing offline 1.1.10

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Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Mon, 29 Jan 2018, 10:57

Please send us the following information from your PCC installation path:

In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
Technical support – Panda Security
www.pandasecurity.com

Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan » Mon, 29 Jan 2018, 14:59

Does not have files with .stats

Upload pad files.
Attachments
panda cloud cleaner.7z
(146.74 KiB) Downloaded 306 times

Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Tue, 30 Jan 2018, 09:55

Ok. We will check the info received, and get back to you as soon as we have something

regards
Technical support – Panda Security
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Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Wed, 31 Jan 2018, 10:49

We need a nother piede of info from the machine.

Please gather the following info and send it back to us:

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer:

http://enterprise.updates.pandasoftware ... PSInfo.exe

Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan » Wed, 31 Jan 2018, 15:49

Upload by topic
Attachments
TESTE_[180131-1204]_PSInfo.7z
(850.76 KiB) Downloaded 305 times

Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Wed, 31 Jan 2018, 16:43

Thanks. we will study the case and get back to you as soon as posible.
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Wed, 31 Jan 2018, 16:49

That was a fast one.

Please update your windows operating system. your System does not fullfill the minimum requirements for panda cloud cleaner to work as it should.
There are several critical updates I print three pages of updates not applied to this comptuer, and still some missing...

regards
updates2.png
updates2.png (149.09 KiB) Viewed 5702 times
updates1.png
updates1.png (151.8 KiB) Viewed 5702 times
updates.png
updates.png (155.13 KiB) Viewed 5702 times
Technical support – Panda Security
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Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan » Thu, 01 Feb 2018, 14:40

Hello again. I ran the panda cloud cleaner on a new machine updated with windows 8.1 updated, but the same problem occurs.
Attachments
Sem título.jpg
Sem título.jpg (83.63 KiB) Viewed 5660 times
Sem título2.jpg
Sem título2.jpg (27.15 KiB) Viewed 5660 times

Rhuan
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Rhuan » Thu, 01 Feb 2018, 14:45

New logs:
Attachments
TESTE_[180201-1038]_PSInfo.7z
(690.17 KiB) Downloaded 298 times
20180201-121155-F82BBBA1-D005-AFE4-BF5B-48B41C8281C2.7z
(159.74 KiB) Downloaded 293 times

Darth Panda
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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Post by Darth Panda » Fri, 02 Feb 2018, 09:27

I am sorry,. but it is not fully updated:
updates.png
updates.png (86.38 KiB) Viewed 5613 times
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