Simple rules to follow by all the Panda Technical Support Community.
- Official moderator
- Posts: 72
- Joined: Thu, 22 Mar 2012, 18:03
- Posts are to be written in the relevant forum. Members are asked to read the forum descriptions before posting. Any posts deemed to be in the wrong forum will be moved. So please, do not cross-post the same question to multiple places, as users consistently posting to the wrong forum may be given a warning.
- Be polite and respectful to all members. Members should post in a way that is respectful of other users. Flaming or abusing users in any way will not be tolerated and will lead to a warning. You can discuss and disagree without being rude.
- Members should remember this board is aimed at a general audience. Posting pornographic or generally offensive text, links, etc. will not be tolerated.
- Members are asked to respect the copyright of other users, sites, media, etc. Users linking to or asking for information on warez, crackz, etc. or re-printing material without permission will receive a warning and their post will be removed.
- Members should post in a way which is consistent with "normal writing". That is users should not post excessive numbers of emoticons, large, small or coloured text, etc. Similarly users should not SHOUT or use excessive punctuation (e.g. ! and ?) in topic titles or posts. Users consistently abusing this will be warned.
- Members should use an appropriate, descriptive subject when posting a new topic. Examples of bad subjects include; "Need help!", "I'm blocked!", "My PC died!", etc. Examples of good subjects include; "When running an immediate scan, error 2222 is displayed in the screen and the scan ends”, "Cannot find my username and password to update the program”, etc.
- Spam is not tolerated here under any circumstance. This includes offering hosting services (charged and free), installation services, solicitation etc. Recruiting members for your own projects (moderators, designers, professional MOD work, etc.) is not permitted and is also considered spam. Users posting spam will be warned and their post removed.
- Members are asked to not disclose to any 3rd party, board, or list any vulnerability in Panda Security. Should it be the case, add a new topic in the issue section of the affected product and moderators will handle the issue.
- The moderating, support and other teams reserve the right to edit or remove any post at any time. The determination of what is construed as indecent, vulgar, spam, etc. as noted in these points is up to Team Members and not users.
- Only one account per person is permitted.
- All topics and posts should be written in English. If a post is written in a different language, we are sorry but it will be erased.
- Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
- Only moderators are allowed to use avatars.
- Signatures may contain up to five lines of text (of small or normal size). Images are not allowed.
- Text sizes should be between 75% and 100% (small and normal). Text in signatures is subject to the same conditions as posts with respect decency, warez, emoticons, and so forth.
- Panda Security members are allowed additional links to aid in rendering support for support issues. Such links may only be to http://www.pandasecurity.com or approved material. Linked sites may be commercial in nature. You may not include links in a way which suggests you offer official support, software, etc. for Panda Security. You may not link to warez, porn or political, racist or other similar hate sites. Links are included in signature size limits. #
- Users abusing these rules will be warned.
- Panda Security Forum operates a two strike policy. Users will be warned a maximum of two times for any and all offences in a three month period.
- Arguing with team members after having received a warning will lead to an immediate additional warning. Should this exceed two strikes a ban will be put in place.
- Users who feel they have been unfairly warned are welcome to contact the relevant team leader, e.g. if warned by a moderator you should contact the Moderator team leader. If they feel you were treated badly they may remove the warning at their discretion. If you feel their decision is also unfair you may contact the Admin. Contacting the Admin over warning matters should be done so as a very last resort ... group members do not want to be bothered unless vital.
- Any attempt to circumvent a temporary ban will lead to that ban being made permanent. Circumvention includes re-registering under a non-banned username, changing IP addresses to evade an IP ban, registering a new email account of evade an email ban. Circumvention includes posting as an anonymous user.
- An exception to the two strike rule applies when users contact team members personally (via any method) and post insulting, indecent or vulgar material. Such users may be subject to an immediate and permanent ban.
- Permanent bans are a last resort and thought is given before implementing them. While Panda Security Forum may consider lifting permanent bans from time to time this is a rare occurrence.
Support Forum Team