I am running v1.0.103 and every time it gets about a quarter of the way done through the scan, it crashes and gives me an error message. I was contemplating replacing my current AV with Panda but if the cloud cleaner won't even work... idk.
Any suggestions?
[CLOSED] Panda Cloud Cleaner always crashes without fail.
- PandaSupport1
- Official moderator
- Posts: 517
- Joined: Mon, 02 Apr 2012, 18:34
- Location: PSI Headquarters
Re: Panda Cloud Cleaner always crashes without fail.
Hi,
Could you upload an screenshot of the error which you are receiving?
Which operative system are you using?
Could you try launching the CloudCleaner tool with admin rights?
To run an application one time with a full administrator access token
Locate the program icon or a shortcut in Windows Explorer.
Right-click the program icon or shortcut, and then click Run as administrator.
When the UAC message is displayed, do one of the following:
If you are logged on as a standard user, or if UAC is configured to always require credentials, enter the appropriate administrative credentials, and then click OK.
If you are logged on as an administrator and UAC is not configured to always require credentials, click Yes to start the application.
Could you upload an screenshot of the error which you are receiving?
Which operative system are you using?
Could you try launching the CloudCleaner tool with admin rights?
To run an application one time with a full administrator access token
Locate the program icon or a shortcut in Windows Explorer.
Right-click the program icon or shortcut, and then click Run as administrator.
When the UAC message is displayed, do one of the following:
If you are logged on as a standard user, or if UAC is configured to always require credentials, enter the appropriate administrative credentials, and then click OK.
If you are logged on as an administrator and UAC is not configured to always require credentials, click Yes to start the application.
Regards,
Alberto Domínguez
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Alberto Domínguez
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Cloud Cleaner always crashes without fail.
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them