[SOLVED] [04122841] Panda Cloud Cleaner stopping midway

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viper37
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Re: Panda Cloud Cleaner stopping midway

Post by viper37 » Thu, 12 Mar 2015, 18:53

Harybald wrote:I recently gave remote access to my PC to scammers (I know very bad) and they might have put malware on my computer preventing cloud cleaner from doing its job. Help!!




NAT
you could try this tool, burn it to a DVD or USB and boot your computer from it:
http://www.pandasecurity.com/usa/homeus ... rd?id=1681

You'll need a LAN connection for interne, IIRC. Since it does not depend on Windows, it does not really matter what scammers might have put on your PC. I don't know how good it is compared to other Panda Products, but their regular Windows cloud cleaner and their free antivirus are excellent basic products in my opinion, performing better than many other free security solutions. Makes me want to try their other products for sure.

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Re: Panda Cloud Cleaner stopping midway

Post by VirusBuster » Fri, 27 Mar 2015, 10:56

viper37 wrote:Thank you for the help.

Ok, it's done, the file should be uploaded now, I got the message saying it was completed.

I would also suggest maybe two small modifications to your guide, since I ran into a little trouble, I suspect other users may be confused too :)

. [...]
cd "Program files (x86)" if you are on a 64bit system
[...]
cd x86 (even if you have a 64bit system as the application is 32bit)

that last one gave me trouble, took me a little while to understand why it was insisting on launching Visual Studio Express instead of Windbg.

Again, thank you very much :)
Sorry for the delay, we have created the case 04122841 to study the problem
We will keep you updated
Regards,

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viper37
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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by viper37 » Fri, 27 Mar 2015, 15:34

thank you very much :)

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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by Sunnyjay » Mon, 03 Aug 2015, 01:27

Panda Cloud Cleaning stops in the middle of disinfection, after malware and PUPs have been identified and checked for removal. Would having Malwarebytes installed on the same system create a conflict? I uninstalled Malwarebytes and the problem continued. Both continue to "find" some forms of malware, no matter when I run them.

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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by VirusBuster » Fri, 07 Aug 2015, 13:30

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles%\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and attach as a reply to this post.
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viper37
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Re: Panda Cloud Cleaner stopping midway

Post by viper37 » Sat, 08 Aug 2015, 02:25

VirusBuster wrote: Sorry for the delay, we have created the case 04122841 to study the problem
We will keep you updated
any news about my problem? I just reinstalled Windows, a fresh installation, and I still have the same problem...

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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by VirusBuster » Mon, 17 Aug 2015, 12:37

We will release a new version that will solve the issue soon, but it will still take some time
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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by viper37 » Mon, 17 Aug 2015, 18:17

thank you very much.

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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by VirusBuster » Mon, 24 Aug 2015, 11:45

Try this new Panda Cloud Cleaner version and let us know the results
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Re: [04122841] Panda Cloud Cleaner stopping midway

Post by viper37 » Wed, 26 Aug 2015, 17:47

I will have to try again, with killing all the processes, but so far, it still didn't complete the scan on this computer.

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