[CLOSED] Failed to disinfect malware
[CLOSED] Failed to disinfect malware
i found that the Panda Cloud Cleaner has failed to disinfect the malware.(OS windows 8.1 64 bit)
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- VirusBuster
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- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Failed to disinfect malware
In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\Panda Security\Panda Cloud Cleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file attach it as a reply to this post.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\Panda Security\Panda Cloud Cleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file attach it as a reply to this post.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Failed to disinfect malware
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them