[CLOSED] Failed to disinfect malware

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binil
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[CLOSED] Failed to disinfect malware

Post by binil » Tue, 07 Jul 2015, 09:31

i found that the Panda Cloud Cleaner has failed to disinfect the malware.(OS windows 8.1 64 bit)
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VirusBuster
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Re: Failed to disinfect malware

Post by VirusBuster » Tue, 07 Jul 2015, 11:57

In order to continue with the study of your incident with Panda Cloud Cleaner, Panda Security needs to collect additional data from your computer.

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\Panda Security\Panda Cloud Cleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file attach it as a reply to this post.
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Jorge Torre
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VirusBuster
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Posts: 7595
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Re: Failed to disinfect malware

Post by VirusBuster » Mon, 17 Aug 2015, 12:30

Closed due to lack of response
TOPIC CLOSED
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Jorge Torre
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I don't reply to private messages unless I have previously requested them

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