[CLOSED] Panda Cloud Cleaner feedback

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martago
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[CLOSED] Panda Cloud Cleaner feedback

Post by martago » Thu, 10 Sep 2015, 12:00

In two different computers that I have updated to Windows 10, I got problems with Panda Cloud Cleaner. In the first pc I got false positives, when hours before the same Panda Cloud Cleaner in Windows 7 show no malware infection. This is a pc only used for homebanking, no browsing or emailing happens, so I am quite sure it is clean.

The second pc, the one I am posting this message, was just updated to Windows 10, after which I ran Panda Cloud Cleaner. When updating, Panda installed a new version of its software and started running the scan afterwards. Soon, in the beginning of the scan, I got the blue screen of death, which I had never seen it before in Windows 10.

I subsequently uninstalled Panda Cloud Cleaner, which I consider not suitable for the latest version of Microsoft Windows.

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VirusBuster
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Re: Panda Cloud Cleaner feedback

Post by VirusBuster » Mon, 14 Sep 2015, 10:24

Which Panda Cloud Cleaner version did you use?
Try the latest version as the previous one had some issues with Windows 10
You can download it from here
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Jorge Torre
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joewall121
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Re: Panda Cloud Cleaner feedback

Post by joewall121 » Tue, 22 Sep 2015, 03:02

panda cloud cleaner find it when select to clean it it quits working thats the lates one needs a rewrite for Windows 10 pro 64 bit

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Re: Panda Cloud Cleaner feedback

Post by VirusBuster » Tue, 22 Sep 2015, 11:03

Which Panda Cloud Cleaner version are you using? You can check it in the version.ini file located in its installation folder
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles%\PandaSecurity\PandaCloudCleaner.
Locate and Ramdom_Name.pad file.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
Regards,

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Jorge Torre
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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
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Re: Panda Cloud Cleaner feedback

Post by VirusBuster » Mon, 05 Oct 2015, 16:09

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
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I don't reply to private messages unless I have previously requested them

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