[CLOSED] Panda USB stuck in gray window

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carlos8
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[CLOSED] Panda USB stuck in gray window

Post by carlos8 » Sun, 20 Sep 2015, 15:00

hi, I've used the Recover USB a few times, today I tried to use it and it get stuck when the blue windows turn to grey, the accept and scan box never shows. I tried to restart the computer but the gray windows shows again.

Normally the gray window shows the box to start the scan. But now it just stay gray.


Any help will be appreciated.

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VirusBuster
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Re: Panda USB stuck in gray window

Post by VirusBuster » Mon, 21 Sep 2015, 11:29

Try creating the USB again following these steps as it has been recently updated
How to remove viruses with Panda Cloud Cleaner rescue USB drive
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Panda USB stuck in gray window

Post by VirusBuster » Mon, 05 Oct 2015, 16:09

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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