[CLOSED] Panda cloud cleaner stopping midway

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viper37
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[CLOSED] Panda cloud cleaner stopping midway

Post by viper37 » Thu, 12 Nov 2015, 17:33

Same problem as I had previously here:
http://support.pandasecurity.com/forum/ ... =73&t=3691

It has stopped working after I upgraded my computer to Windows 10. It crashes after scanning for a while.
I have the latest version downloaded from your site today, same problem occurs.

The instructions you previously gave me to generate de memory dump:
http://resources.downloads.pandasecurit ... ryDump.pdf
applies to Windows 8. Do I install this kit even if I am on Windows 10 or is there something else? There is a link on the download page for the latest version that directs me toward Visual Studio 2015, do I need to download and install the whole package?
Or would you have a nice handy sheet like that one for Windows 10 so that I can generate a dump and send it to you? :)

Thank you.

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Re: Panda cloud cleaner stopping midway

Post by VirusBuster » Thu, 12 Nov 2015, 18:54

Which Panda Cloud Cleaner version are you using? You can check it in its title bar or in the version.ini file inside its installation folder
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Jorge Torre
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viper37
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Re: Panda cloud cleaner stopping midway

Post by viper37 » Thu, 12 Nov 2015, 22:01

Here is what I have:
[Software]
LastVersion=1.1.2
[VersionInfo]
Url=http://acs.pandasoftware.com/pandacloud ... leaner.ini

There is no version.ini file, only PandaCloudCleaner.ini.

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Re: Panda cloud cleaner stopping midway

Post by VirusBuster » Fri, 13 Nov 2015, 10:40

This version has a bug in Windows 10
Try using this one: Panda Cloud Cleaner 1.1.5
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Jorge Torre
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viper37
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Re: Panda cloud cleaner stopping midway

Post by viper37 » Mon, 16 Nov 2015, 16:10

not working. It crashes somewhere near 80%.

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Re: Panda cloud cleaner stopping midway

Post by VirusBuster » Mon, 16 Nov 2015, 16:16

In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.

To determine which process is crashing, a post-mortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.


In order to send us big files we have developed this tool to make the process easier.

Just download Submit_FILES_To_FTP.exe (641 KB) and run it.

It will request you the following information:

The folder where the files to be sent are stored
Your forum nickname
When this information is entered, click the Submit button and the information will be automatically sent.

Please, after submitting the files to the FTP, make a new post so that we acknowledge that there are new files in the FTP to be taken care of.
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Re: Panda cloud cleaner stopping midway

Post by VirusBuster » Tue, 01 Dec 2015, 18:07

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
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