[CLOSED] Panda Cloud Cleaner disabling Wireless Adapter

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
Davie M
Registered user
Registered user
Posts: 1
Joined: Sun, 29 Nov 2015, 18:37

[CLOSED] Panda Cloud Cleaner disabling Wireless Adapter

Post by Davie M »

Cloud Cleaner works very well, but disables Qualcomm Atheros AR 9485 802.11 b/g/n Wireless Adapter. I have to uninstall Adapter, then Scan for Hardware Changes to get it working again. HP Laptop with Windows 10. Is this a common problem? Is a fix planned for this?
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Panda Cloud Cleaner disabling Wireless Adapter

Post by VirusBuster »

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles%\Panda Security\Panda Cloud Cleaner.
Locate and create a copy of Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us.
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Panda Cloud Cleaner disabling Wireless Adapter

Post by VirusBuster »

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Panda Cloud Cleaner - Archive Issues”