Hello,
I'm having the same issue described here: http://support.pandasecurity.com/forum/ ... =83&t=5017
I have no .stats files in my temp folder, but found one .pad file which I've attached in a zipped folder.
I have a PCOPinfo file generated using the tool provided, but I'm getting an error saying I can't attach it to this post because it's too big. It's about 4.5mb.
I hope you can help!
Thanks,
Aaron
[CLOSED] Crash
[CLOSED] Crash
- Attachments
-
- statspad.7z
- Didn't do this right, sorry you have to click through extra folders
- (5.7 KiB) Downloaded 721 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Crash
The PCOPInfo can only be decrypted with an internal tool
Can you upload them to any online storage server such as MediaFire, MEGA, GoogleDrive, Dropbox, etc and provide us the download link?
By checking the PAD file I can only see that you are using both, AVG and Panda
Could it be a conflict with AVG? Can you disable it before applying the disinfection with Panda Cloud Cleaner?
Can you upload them to any online storage server such as MediaFire, MEGA, GoogleDrive, Dropbox, etc and provide us the download link?
By checking the PAD file I can only see that you are using both, AVG and Panda
Could it be a conflict with AVG? Can you disable it before applying the disinfection with Panda Cloud Cleaner?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Crash
I actually only installed AVG after this problem kept happening to see if it would have better luck. It found some other infections, but not those. I also forgot to mention that I created a rescue drive using Panda but the scan kept failing and starting the boot over; I was stuck in a loop until I removed the drive.
Here's a download link, let me know if there's anything else you need: https://drive.google.com/file/d/0B4xm3G ... sp=sharing
Here's a download link, let me know if there's anything else you need: https://drive.google.com/file/d/0B4xm3G ... sp=sharing
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Crash
Sorry, I've been on holidays...
Once checked the PCOPInfo, and seeing that you are using Windows 10 TH2, I see 2 issues:
1. You are using a Panda Free Antivirus version that is not fully compatible with Windows 10
2. You are using a Panda Cloud Cleaner version that had some problems with Windows 10
So, summarizing you must update both Panda Free Antivirus and Panda Cloud Cleaner to their latest versions
You can download them from here:
Panda Free Antivirus
Uninstall the version you currently have installed, reboot the PC and install this new one
Panda Cloud Cleaner
Once checked the PCOPInfo, and seeing that you are using Windows 10 TH2, I see 2 issues:
1. You are using a Panda Free Antivirus version that is not fully compatible with Windows 10
2. You are using a Panda Cloud Cleaner version that had some problems with Windows 10
So, summarizing you must update both Panda Free Antivirus and Panda Cloud Cleaner to their latest versions
You can download them from here:
Panda Free Antivirus
Uninstall the version you currently have installed, reboot the PC and install this new one
Panda Cloud Cleaner
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Crash
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them