[SOLVED] Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Succeeded in creating the 'debugger' environment!
Ran Panda Cloud twice today.
PC crashed the first time, but when I ran it a few minutes ago it ran to completion.
Will try again tomorrow.
Ran Panda Cloud twice today.
PC crashed the first time, but when I ran it a few minutes ago it ran to completion.
Will try again tomorrow.
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Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Ok, we'll be waiting for your feedback
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
PC aborted about 15 minutes ago.
Dumped the memory, and wrote it to the Panda.dmp file.
Uploaded after compression to your server.
A Lenovo plug-in crashed during system restart and the debugger enabled again.
How do I turn the Debugger OFF?
Dumped the memory, and wrote it to the Panda.dmp file.
Uploaded after compression to your server.
A Lenovo plug-in crashed during system restart and the debugger enabled again.
How do I turn the Debugger OFF?
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Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Sorry but it was uploaded empty
Can you upload it to any online storage server such as MediFire, WeTransfer... and provide us the download link?
To do so, go to start - run, type regedit and press OK
Browse to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug
Set the value of the Debugger key to:
Can you upload it to any online storage server such as MediFire, WeTransfer... and provide us the download link?
In order to disable Windbg as the postmortem debugger you have to set Dr Watson to be the debugger againCanon_Man wrote:How do I turn the Debugger OFF?
To do so, go to start - run, type regedit and press OK
Browse to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug
Set the value of the Debugger key to:
Code: Select all
drwtsn32.exe -p %ld -e %ld
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Panda.dmp zipped, (psswd encrypted, - ya I known not necessary) and uploaded to MediaFire:
http://www.mediafire.com/download/azpzt ... b/Panda.7z
Total decompressed payload about 302Mb.
67.73Mb on MediaFire cloud. Has to be something in it this time, I hope!
BTW, I don't have Dr. Watson in this clean build of Windows 10 - it appears to exclude Dr. Watson
http://www.mediafire.com/download/azpzt ... b/Panda.7z
Total decompressed payload about 302Mb.
67.73Mb on MediaFire cloud. Has to be something in it this time, I hope!
BTW, I don't have Dr. Watson in this clean build of Windows 10 - it appears to exclude Dr. Watson
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Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
What is the password to extract it?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
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- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
I was trying in lowercase
Anyway, you've collected it with the 64 bits debugger, and being a 32 bits process it doesn't provide the information we need to analyze it
We need to collect the dump with the 32 bits debugger instead (the one in C:\Program Files (x86)\Windows Kits\10\Debuggers\x86)
Anyway, you've collected it with the 64 bits debugger, and being a 32 bits process it doesn't provide the information we need to analyze it
We need to collect the dump with the 32 bits debugger instead (the one in C:\Program Files (x86)\Windows Kits\10\Debuggers\x86)
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
OK, I found 'Windbg.exe' in x86.
Do I need to remove or delete the 64 bit debugger first? If so, how do I do that?
Not running Dr. Watson, - didn't load with the Win 10 install, so I can't follow your instructions for disabling it.
Do I need to remove or delete the 64 bit debugger first? If so, how do I do that?
Not running Dr. Watson, - didn't load with the Win 10 install, so I can't follow your instructions for disabling it.
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Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
In order to enable the Windbg 32 bits debugger, you need to run the WinDbg.exe -I as instructed in the document but being located at the x86 path
Then if you wan't to disable it, download and extract the attached aedebug.zip (the password is panda)
And import (double click) the extracted aedebug.reg
Then if you wan't to disable it, download and extract the attached aedebug.zip (the password is panda)
And import (double click) the extracted aedebug.reg
- Attachments
-
- aedebug.zip
- (405 Bytes) Downloaded 742 times
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them