[CLOSED] Favicons wiped out

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fjsjr45
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[CLOSED] Favicons wiped out

Post by fjsjr45 » Tue, 02 Aug 2016, 03:31

On my previous laptop, I lost my favicons one day and I couldn't figure out why and, more importantly, I could not get them all back. That computer died a couple of months ago and I got another and today I ran Panda Cloud Cleaner and I lost my favicons.

I'm more than a little unhappy.

It would be fantastic if someone from Panda could offer a simple solution to getting them back. I am using Windows 7. I've tried all the methods that one gets when one Googles it.

Also, I'm done using Panda Cloud Cleaner but I still use the anti virus.

Txaber
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Re: Favicons wiped out

Post by Txaber » Thu, 04 Aug 2016, 08:52

Hi,

Could you replicate the issue again?

We will need some log files generated when you launch Cloud cleaner in CMD with this parameters:

C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner>PCloudCleaner.exe -localforensic

When the scan ends and you clean and close the console, in the installation directory(C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner>) creates .stats file. Collect and attach here please.
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


I don't reply to private messages unless I have previously requested them

fjsjr45
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Re: Favicons wiped out

Post by fjsjr45 » Tue, 09 Aug 2016, 16:52

it looks like you're having me launch Cloud Cleaner from the program folder, which is fine, except that I don't know what -local forensic is. Is that a special option of the launch? I don't see any reference to it when Cloud Cleaner opens.

Txaber
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Re: Favicons wiped out

Post by Txaber » Wed, 10 Aug 2016, 08:09

Hi,

This parameters are needed to generate log files. Follow next steps:

1. Install cloud cleaner last version.

2. Click windows "START" button and then "RUN" button.

3. Type "CMD" and right button of mouse over and select "Admin rights"

4. When CMD console open, type: cd C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner and "Return" button.

5. Type PCloudCleaner.exe -localforensic

6. Cloud cleaner Interface opens. Do the scan by default.

7. When the scan ends and you clean and close the console, in the installation directory(C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner>) creates .stats file. Collect and attach here please.
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


I don't reply to private messages unless I have previously requested them

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VirusBuster
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Re: Favicons wiped out

Post by VirusBuster » Tue, 23 Aug 2016, 11:44

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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