[SOLVED] Panda Cloud Crashes at 21% Completion
Posted: Tue, 31 Jan 2017, 18:23
Panda Cloud has crashed (usually around 21% completion) three times in the last few days.
Re-starting it, it will run to completion. This just started happening about a week ago.
Event Viewer records the following:
Faulting application name: PCloudCleaner.exe, version: 1.4.0.162, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0
Exception code: 0xc0000005
Fault offset: 0x00048e64
Faulting process id: 0x21a4
Faulting application start time: 0x01d27bdb1c1b6117
Faulting application path: C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner\PCloudCleaner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e11f00aa-2461-4ed4-a980-3184bed11bf1
Faulting package full name:
Faulting package-relative application ID:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-31T16:02:35.789110900Z" />
<EventRecordID>11394</EventRecordID>
<Channel>Application</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
- <EventData>
<Data>PCloudCleaner.exe</Data>
<Data>1.4.0.162</Data>
<Data>00000000</Data>
<Data>ntdll.dll</Data>
<Data>10.0.14393.479</Data>
<Data>58256ca0</Data>
<Data>c0000005</Data>
<Data>00048e64</Data>
<Data>21a4</Data>
<Data>01d27bdb1c1b6117</Data>
<Data>C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner\PCloudCleaner.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>e11f00aa-2461-4ed4-a980-3184bed11bf1</Data>
<Data />
<Data />
</EventData>
</Event>
Re-starting it, it will run to completion. This just started happening about a week ago.
Event Viewer records the following:
Faulting application name: PCloudCleaner.exe, version: 1.4.0.162, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0
Exception code: 0xc0000005
Fault offset: 0x00048e64
Faulting process id: 0x21a4
Faulting application start time: 0x01d27bdb1c1b6117
Faulting application path: C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner\PCloudCleaner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e11f00aa-2461-4ed4-a980-3184bed11bf1
Faulting package full name:
Faulting package-relative application ID:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-31T16:02:35.789110900Z" />
<EventRecordID>11394</EventRecordID>
<Channel>Application</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
- <EventData>
<Data>PCloudCleaner.exe</Data>
<Data>1.4.0.162</Data>
<Data>00000000</Data>
<Data>ntdll.dll</Data>
<Data>10.0.14393.479</Data>
<Data>58256ca0</Data>
<Data>c0000005</Data>
<Data>00048e64</Data>
<Data>21a4</Data>
<Data>01d27bdb1c1b6117</Data>
<Data>C:\Program Files (x86)\Panda Security\Panda Cloud Cleaner\PCloudCleaner.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>e11f00aa-2461-4ed4-a980-3184bed11bf1</Data>
<Data />
<Data />
</EventData>
</Event>