[SOLVED] [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
liowyuhyiing
Registered user
Registered user
Posts: 53
Joined: Sun, 22 Apr 2012, 14:37

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by liowyuhyiing » Fri, 10 Oct 2014, 15:38

"Re: BSOD Page fault in non paged area (NNSStrm.sys)
Postby VirusBuster » Wed, 24 Sep 2014, 15:47

We are currenly working on a solution for this issue for Panda Free Antivirus and the 2015 product range
As a workaround you can disable the "Monitor the URLs accessed by each process" option from the Process Monitor protection settings

Consider upgrading to Panda Antivirus Pro 2015. You can activate it with your Panda Cloud Antivirus Pro code

Panda Cloud Antivirus FREE is now Panda Free Antivirus!"

See the quoted post above? Thus i upgraded to solve the process monitor problem. Now, regarding the NNSHttp.sys, what shall i rename it to? And does renaming lower the protection of panda av? Anyway what is NNSHttp.sys used for? Lastly, any ideas when will the hotfix be released?

Sorry for asking so many questions at once.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by VirusBuster » Mon, 20 Oct 2014, 13:16

liowyuhyiing wrote:Now, regarding the NNSHttp.sys, what shall i rename it to? And does renaming lower the protection of panda av? Anyway what is NNSHttp.sys used for? Lastly, any ideas when will the hotfix be released?
Just changing the extensions is enough, you can rename it to NNSHttp.sy_ for example
Its used for the internet browsing protection, it shouldn't lower the protection as the file resident protection will still be enabled and as soon as you downloaded any malware it would be dected by it
Regarding the date for the hotfix for the NNSStrm BSODs there isn't any definitive date yet, but we hope to have it ready for this week
For NNSHttp BSODs, it may take longer
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

liowyuhyiing
Registered user
Registered user
Posts: 53
Joined: Sun, 22 Apr 2012, 14:37

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by liowyuhyiing » Mon, 20 Oct 2014, 16:28

Well i can live with occasional BSODs, now that it is rarer and rarer. I've have since migrated to panda antivirus v15.0.1, so do i still need the hotfix for NNSStrm? Since i have never seen another NNSStrm BSOD after migrating to v15.0.1

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by VirusBuster » Mon, 20 Oct 2014, 17:03

If you are not having NNSStrm.sys BSODs anymore you won't need the hotfix
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by VirusBuster » Wed, 29 Oct 2014, 17:51

The hotfix to correct this issues is finally certified
Download hfrt151409s1r1.exe to your desktop for example
Run the downloaded hfrt151409s1r1.exe and reboot when requested
If you had disabled the "Monitor the URLs accessed by each process" option from the Process Monitor protection settings, enable it again
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

liowyuhyiing
Registered user
Registered user
Posts: 53
Joined: Sun, 22 Apr 2012, 14:37

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by liowyuhyiing » Thu, 30 Oct 2014, 00:31

Thanks a lot! Finally!
Question, if i dont download, will panda automatically be updated with the new hotfix by itself?

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by VirusBuster » Thu, 30 Oct 2014, 10:49

liowyuhyiing wrote:Thanks a lot! Finally!
Question, if i dont download, will panda automatically be updated with the new hotfix by itself?
No, its a hotfix, not an upgrade
You must manually download and apply it
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Edimasta
Registered user
Registered user
Posts: 2
Joined: Fri, 14 Nov 2014, 17:19

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by Edimasta » Fri, 14 Nov 2014, 17:33

Hi, I unfortunately face the same problem even after having this hotfix already in Panda Antivirus Pro 2015 but only when trying to install World of Warcraft through the Battle.net Launcher.

I use Windows 8.1 64-bit and the latest version 15.0.4 of the Panda Antivirus Pro 2015. The Battle.net Launcher is started with admin rights, and when I start downloading World of Warcraft, after only 1 or 2 minutes I get the bluescreen with exactly the same error described here.

It does not help if I deactive the process monitor or the URL monitoring.

Appreciate any help!

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by VirusBuster » Mon, 17 Nov 2014, 11:20

We are working in a new hotfix for this issue
In the meantime reboot and safe mode and rename the file c:\windows\system32\drivers\NNSHttp.sys to NNSHttp.sy_ for example and reboot normally
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Edimasta
Registered user
Registered user
Posts: 2
Joined: Fri, 14 Nov 2014, 17:19

Re: [03984329] BSOD due to NNSHttp.sys (PAGE_FAULT_IN_NONPAGED_AREA)

Post by Edimasta » Mon, 17 Nov 2014, 11:23

VirusBuster wrote:We are working in a new hotfix for this issue
In the meantime reboot and safe mode and rename the file c:\windows\system32\drivers\NNSHttp.sys to NNSHttp.sy_ for example and reboot normally
Yes, tried that and it worked fine :)

It is kind of funny that this is only happening when installing World of Warcraft through the Battle.net Launcher... Diablo III worked fine, Hearthstone also, Launcher itself also no problems :lol:

Locked

Return to “Consumer 2015 + Gold Protection + Internet Protection - Archive Issues”