Hello yesterday I was on the internet and panada poped saying I had a virus on pc and need to reboot. this I did after the reboot I could not get into windows as all safemode and system restore did not work. after booting off a usb stick and running a number of virues scans on the pc I got it to boot.
But now when I run a full system can it only scanning 116 files? if I do a custom scan it and set to scan the c: and D: drivers it only scan 110 files?
now can I get a full system scan run on my system?
I have downloaded and run panda cloud cleaner, it did find a few more malwear and removed them but I still have the same problem.
I have tried to rerun the install program to try and repaire panda but it say I have to uninstall before I can install it.
[CLOSED] full scan only scaning 110 files?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: full scan only scaning 110 files?
Can you post a copy of the antivirus report so that we can see what was detected and where?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: full scan only scaning 110 files?
Events Date/Time Status More details
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Scan 09/04/2015 21:07 Started Full scan
Scan 09/04/2015 21:06 Finished Scanning: C:|D:
Scan 09/04/2015 21:06 Started Scanning: C:|D:
Scan 09/04/2015 21:06 Finished Scanning: Critical areas
Scan 09/04/2015 21:06 Started Scanning: Critical areas
Scan 09/04/2015 21:06 Finished Full scan
Scan 09/04/2015 21:06 Started Full scan
Scan 09/04/2015 21:02 Finished Full scan
Scan 09/04/2015 21:02 Started Full scan
Scan 09/04/2015 21:01 Finished Full scan
Scan 09/04/2015 21:01 Started Full scan
Trojan detected Trj/Genetic.gen 09/04/2015 16:26 It will be deleted after restarting the computer Location: C:\Users\i7-Tigger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JWDMHC65\Player Setup[1].exe
Intrusion attempt 09/04/2015 15:51 Blocked Attack type: Smart ARP
Computer vaccinated 09/04/2015 15:50 Vaccinated
Intrusion attempt 09/04/2015 12:55 Blocked Attack type: Land attack
Synchronization 09/04/2015 12:23 Synchronized Your protection has synchronized with the cloud against the latest threats.
Computer vaccinated 09/04/2015 12:06 Vaccinated
Synchronization 07/04/2015 10:15 Synchronized Your protection has synchronized with the cloud against the latest threats.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Scan 09/04/2015 21:07 Started Full scan
Scan 09/04/2015 21:06 Finished Scanning: C:|D:
Scan 09/04/2015 21:06 Started Scanning: C:|D:
Scan 09/04/2015 21:06 Finished Scanning: Critical areas
Scan 09/04/2015 21:06 Started Scanning: Critical areas
Scan 09/04/2015 21:06 Finished Full scan
Scan 09/04/2015 21:06 Started Full scan
Scan 09/04/2015 21:02 Finished Full scan
Scan 09/04/2015 21:02 Started Full scan
Scan 09/04/2015 21:01 Finished Full scan
Scan 09/04/2015 21:01 Started Full scan
Trojan detected Trj/Genetic.gen 09/04/2015 16:26 It will be deleted after restarting the computer Location: C:\Users\i7-Tigger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JWDMHC65\Player Setup[1].exe
Intrusion attempt 09/04/2015 15:51 Blocked Attack type: Smart ARP
Computer vaccinated 09/04/2015 15:50 Vaccinated
Intrusion attempt 09/04/2015 12:55 Blocked Attack type: Land attack
Synchronization 09/04/2015 12:23 Synchronized Your protection has synchronized with the cloud against the latest threats.
Computer vaccinated 09/04/2015 12:06 Vaccinated
Synchronization 07/04/2015 10:15 Synchronized Your protection has synchronized with the cloud against the latest threats.
Re: full scan only scaning 110 files?
can I have an update please if I posted the wrong file can you tell me this please.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: full scan only scaning 110 files?
It doesn't make much sense, the only detection is a temporary internet files
Do the scans finish or are they blocked at a certain percentage?
Do the scans finish or are they blocked at a certain percentage?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: full scan only scaning 110 files?
The Scans finish fine and say they find no problems. But they only scan 110 files.
I cannot get the program to do a fully scan of the C: or D: drive no matter what I do.
as I said above panda gave me a message saying I needed to reboot as it had found the temporary internet file. after shutting down the pc did not boot back up at all.
I had to boot of a usb stick and run scans from that to get it to boot back to desktop.
Now panda is not working properly.
Note it is scaning c: and d: in under a minute!
I cannot get the program to do a fully scan of the C: or D: drive no matter what I do.
as I said above panda gave me a message saying I needed to reboot as it had found the temporary internet file. after shutting down the pc did not boot back up at all.
I had to boot of a usb stick and run scans from that to get it to boot back to desktop.
Now panda is not working properly.
Note it is scaning c: and d: in under a minute!
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: full scan only scaning 110 files?
Check if you have any exclusion set in the antivirus settings
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: full scan only scaning 110 files?
Closed due to lack of reponse
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them