I contacted telephone support and they sent me here to tackle this issue.
I have a website I host for one of my customers. I also built the site for them.
Panda Internet Security 2015 is blocking the site entirely (even the admin panel).
The site in question is: www.holidaysincornwall.com
As I run the site, I know that it is clean.
I even had it scanned independently after seeing Panda was blocking it and that came back completely clear.
What worries me is, firstly why Panda thinks it should be blocked, Secondly that all other Panda users are also being blocked from the site and told it has malware and finally, that there seems to be no mechanism for submitting to you that a site is wrongfully flagged.
So what do I do from here?
[SOLVED] [04192601] Website Blocked - False Positive
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Website Blocked - False Positive
We have created the case 04192601 to manage this issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- PandaSupport1
- Official moderator
- Posts: 517
- Joined: Mon, 02 Apr 2012, 18:34
- Location: PSI Headquarters
Re: [04192601] Website Blocked - False Positive
Hi,
The url will no longer be detected in a few minutes with the latest update/synchronization.
Please, check that the issue is corrected.
The url will no longer be detected in a few minutes with the latest update/synchronization.
Please, check that the issue is corrected.
Regards,
Alberto Domínguez
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Alberto Domínguez
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [04192601] Website Blocked - False Positive
Thank you for your response about this issue! Highly appreciated.
That seems to have done the trick
That seems to have done the trick
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04192601] Website Blocked - False Positive
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them