[SOLVED] [04259073] Windows 10 and Panda Global Protection 2014

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ilgusma
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[SOLVED] [04259073] Windows 10 and Panda Global Protection 2014

Post by ilgusma » Sun, 20 Dec 2015, 23:22

Hi,
In May 2015, I bought a Groupon 5-years licence for GP2014 - with the obligation to register within June 2015.

I did it and everything was ok until I switched from Windows 7 to Windows 10: GP2014 disappeared and I cannot install it anymore, due to the expiry date above mentioned.

What can I do ? I bought a 5-years licence and I cannot use it !
Thanks a lot ilgusma

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Re: Windows 10 and Panda Global Protection 2014

Post by VirusBuster » Tue, 22 Dec 2015, 15:42

2014 versions are not compatible with Windows 10
You can install the equivalent 2016 product and activate it using your 2014 code
How can I upgrade to Panda 2016?
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Jorge Torre
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ilgusma
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Re: Windows 10 and Panda Global Protection 2014

Post by ilgusma » Wed, 23 Dec 2015, 01:04

Dear Jorge,
thank you for your support. Still problems though.

Following your instructions, I downloaded the uninstaller and GP2016 (trial version).

I cleared the old GP2014 with the uninstaller but I cannot install GP16.exe, it says it's not compatible with "Panda Antivirus Platinum".
This latter looks like a ghost: it's not in the app list, I run the uninstaller a couple of times more with subsequent reboots but the error is still there.

Can you please help ?

Best, Roberto

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Re: Windows 10 and Panda Global Protection 2014

Post by VirusBuster » Wed, 23 Dec 2015, 11:30

Try using the generic uninstaller
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Re: Windows 10 and Panda Global Protection 2014

Post by ilgusma » Sat, 26 Dec 2015, 12:33

That's what I did... but it did not work.
Still the "Platinum" thing there,
Could you plase help ?
Thx

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Re: Windows 10 and Panda Global Protection 2014

Post by VirusBuster » Mon, 28 Dec 2015, 11:59

We will need a PCOPInfo
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Re: Windows 10 and Panda Global Protection 2014

Post by ilgusma » Wed, 30 Dec 2015, 00:25

Dear Jorge.
Downloaded and executed the PCOP info procedure.
Tried to attach the outcome file .7z, but it's 1,7 Mb, and it exceeds the max attachment size.... please help.
Best, Roberto

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Re: Windows 10 and Panda Global Protection 2014

Post by VirusBuster » Wed, 30 Dec 2015, 09:58

Can you upload to any online storage server such as MediaFire, MEGA, WeTransfer, Google Drive, Dropbox, etc and provide us the download link?
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Re: Windows 10 and Panda Global Protection 2014

Post by ilgusma » Thu, 31 Dec 2015, 00:55

Dear Jorge,
here's the download link
Best, Roberto

https://www.wetransfer.com/downloads/da ... 213/563e75

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Re: Windows 10 and Panda Global Protection 2014

Post by VirusBuster » Thu, 31 Dec 2015, 10:21

We have created the case 04259073 for this issue

There are still some traces of services belonging to the 2014 version that weren't removed by the generic uninstaller although they should have
It also appears to be listed under the programs and features section from the control panel

We will send you an email in reference to the case number 04259073 in a few minutes
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