[CLOSED] Problems since Windows 10 update

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CarolinaD
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[CLOSED] Problems since Windows 10 update

Post by CarolinaD » Wed, 06 Jan 2016, 01:43

Since Win10 update my Panda GP15 has not worked properly. I uninstalled it (using uninstaller) and tried to reinstall but as it starts to install a message flashes too quickly to be read (ERROR is all I can see) then closes. I tried the uninstaller fix then uninstalled again and tried to reinstall GP15 with no luck.
I eventually found the Win10 update version on the website and tried the recommended online install, but this gave an error message half-way through installation and stopped. I tried the offline installer and this too gave an error message, but also an attached zip file with log details, which I am attaching.
Can anyone help please? This has been 4 days I have tried to reinstall Panda.
Thanks.

Oops, the error file is too big as exceeds 1mb! I can unzip it, if someone can tell me which is the best file to upload?

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VirusBuster
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Re: Problems since Windows 10 update

Post by VirusBuster » Wed, 06 Jan 2016, 11:22

Can you upload the zip file with the installation logs to any online storage server such as MediaFire, MEGA, WeTransfer, Dropbox... and privide us the download link?
Regards,

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Jorge Torre
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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Problems since Windows 10 update

Post by VirusBuster » Wed, 13 Jan 2016, 16:47

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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