[SOLVED] [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
BradHewitt
Registered user
Registered user
Posts: 1
Joined: Fri, 08 Jan 2016, 15:04

Re: [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Post by BradHewitt » Fri, 08 Jan 2016, 15:26

I have similar issues as posted on this forum with one twist.

Windows 10 was installed and updated after a period of time w/o any issues with my Panda Gold software. However went I cloned my drive from one SSD to another the shortcut no longer worked (which I expected). So upon attempts to run it I got the compatibility errors happened and I haven't been able to fix them.

So up to here is where I share the issues with other users. I was prompted to uninstall the existing installation but an error presented itself:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action
PSI_PSANCU_Exec_CloseAllIface, location: C:\Users\LEGOOF~1\AppData\Local\Temp\{FC002254-4E11-45B9-839E-B0E2A9BDC4C6}\\PSANCU.exe, command: /closealliface

I must include a complaint with this posting. Upon speaking with a technical rep it was suggested that I allow a remote connection into my machine but before that I would have to accept a charge for doing so!! I have been a loyal user of the product for about 6 years now and the application has been doing what its designed for so what happened to customer service?? Granted I'd comply if I was using a free version but this isn't the case. So here I am posting this issue as a result of that incident.

Thanks

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Post by VirusBuster » Fri, 08 Jan 2016, 16:40

BradHewitt wrote:So up to here is where I share the issues with other users. I was prompted to uninstall the existing installation but an error presented itself:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action
PSI_PSANCU_Exec_CloseAllIface, location: C:\Users\LEGOOF~1\AppData\Local\Temp\{FC002254-4E11-45B9-839E-B0E2A9BDC4C6}\\PSANCU.exe, command: /closealliface
Try using the generic uninstaller
If the problem persists, we will need a PCOPInfo
BradHewitt wrote:I must include a complaint with this posting. Upon speaking with a technical rep it was suggested that I allow a remote connection into my machine but before that I would have to accept a charge for doing so!! I have been a loyal user of the product for about 6 years now and the application has been doing what its designed for so what happened to customer service?? Granted I'd comply if I was using a free version but this isn't the case. So here I am posting this issue as a result of that incident.
Were you given a case number when you spoke with the technician? Tell me the case number so that I can follow it
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Post by VirusBuster » Tue, 12 Jan 2016, 12:36

VirusBuster wrote:We have created the case 04262137 for this issue
I will send you a PM in a few minutes
The problem was corrected during a remote session
It was caused because the upgrade to Windows 10 messed up the antivirus uninstaller
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

destur
Registered user
Registered user
Posts: 12
Joined: Wed, 06 Jan 2016, 10:37

Re: [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Post by destur » Tue, 12 Jan 2016, 14:51

Thanks to everybody at "Technical Support" for resolving the problem.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04262137] Panda Internet Protection 2015 - Uninstalling Problem (and some more)

Post by VirusBuster » Wed, 13 Jan 2016, 16:17

ISSUE SOLVED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Consumer 2015 + Gold Protection + Internet Protection - Archive Issues”