[SOLVED] Reactivate Panda Gold security

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LisaM
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[SOLVED] Reactivate Panda Gold security

Post by LisaM » Tue, 31 May 2016, 18:17

Hello, I have a problem. I performed a virus scan last night and told panda to turn my computer off afterwards. It didn’t do that and now my whole security is off and keeps turning itself off every time I try to turn it back on. I restarted my computer a few times but it’s still the same and when I try to do a scan I get the error code 1.
I tried to activate the panda services (services.msc) like I read it in another post, but I only got the error 1067 telling me that the process was surprisingly cancelled.
Furthermore, I tried the Panda Cloud Cleaner as well, without success.
Is there anything else I can do?
Thank you in advance! :)

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VirusBuster
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Re: Reactivate Panda Gold security

Post by VirusBuster » Wed, 01 Jun 2016, 09:07

What Panda product version are you using?
You can check it in the version.ini file located in the antivirus installation folder
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

LisaM
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Re: Reactivate Panda Gold security

Post by LisaM » Wed, 01 Jun 2016, 22:29

I found the problem :)
However, thanks for the effort!

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VirusBuster
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Re: Reactivate Panda Gold security

Post by VirusBuster » Mon, 06 Jun 2016, 09:45

ISSUE SOLVED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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