[SOLVED] Reactivate Panda Gold security

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
LisaM
Registered user
Registered user
Posts: 2
Joined: Tue, 31 May 2016, 10:58

[SOLVED] Reactivate Panda Gold security

Post by LisaM »

Hello, I have a problem. I performed a virus scan last night and told panda to turn my computer off afterwards. It didn’t do that and now my whole security is off and keeps turning itself off every time I try to turn it back on. I restarted my computer a few times but it’s still the same and when I try to do a scan I get the error code 1.
I tried to activate the panda services (services.msc) like I read it in another post, but I only got the error 1067 telling me that the process was surprisingly cancelled.
Furthermore, I tried the Panda Cloud Cleaner as well, without success.
Is there anything else I can do?
Thank you in advance! :)
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Reactivate Panda Gold security

Post by VirusBuster »

What Panda product version are you using?
You can check it in the version.ini file located in the antivirus installation folder
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
LisaM
Registered user
Registered user
Posts: 2
Joined: Tue, 31 May 2016, 10:58

Re: Reactivate Panda Gold security

Post by LisaM »

I found the problem :)
However, thanks for the effort!
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Reactivate Panda Gold security

Post by VirusBuster »

ISSUE SOLVED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Consumer 2015 + Gold Protection + Internet Protection - Archive Issues”