Unknown Update

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robeyw
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Posts: 16
Joined: Wed, 30 Mar 2016, 09:47

Unknown Update

Post by robeyw »

Panda opened a window indicating that there were definitions not yet installed and ask me to let it be done. After I agreed, it seems that another version was installed and the FireFox browser was closed. New definitions are usually added almost dayly so this was not to be a big deal but closing FireFox without asking specifically if it could is a big deal. I have to hunt down all the emails I had in windows for reference and some of the tabs are not recoverable because the information has changed. This should not happen.

Additionally, a hint on a support ticket says to find the product & version, go to the help menu or click on ? and select about. The version I have does not have ? and when I click on help I get https://www.pandasecurity.com/homeusers ... m#t=10.htm which does not give this info. When I use the support forum link in the Panda program I get https://soporte.pandasecurity.com/foro/ ... 1601088379 which is in Spanish and does not seem to be a Spanish version of this forum. I dug the URL for this forum our of my history.

I know there is nothing that you can tell me except how to avoid having the browser closed unintentionally, but I hope someone can fix the problems I identified.
Darth Panda
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Posts: 1567
Joined: Tue, 24 Oct 2017, 12:04

Re: Unknown Update

Post by Darth Panda »

Hi robeyw,

Some updates/upgrades requires to have the browser closed in order to make that update. That is not an issue, t's a normal behaviour.
I don't know which antivirus version you have,but most of our antivirus shown the version in the About Panda option.

And there is a Spanish version of this forum:
https://soporte.pandasecurity.com/foro/

Regards,
Technical support – Panda Security
www.pandasecurity.com
robeyw
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Posts: 16
Joined: Wed, 30 Mar 2016, 09:47

Re: Unknown Update

Post by robeyw »

The message I responded to DID NOT say it was to be a update requiring restarting FireFox, it just said there were some rules or definitions not yet implemented. There is a almost dayly update that I don't even notice. The notification should warn of any unusual requirements if they exist.

Where is the the About Panda option?
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robeyw
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Posts: 16
Joined: Wed, 30 Mar 2016, 09:47

Re: Unknown Update

Post by robeyw »

Today the message is "There are some antivirus upgrades yet to be applied." Now I know not to apply them unless I am ready to restart FireFox, but there is no warning in this message and I dare not click OK.
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