[CLOSED] Blocking Browser Updates

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
TeatreeMint
Registered user
Registered user
Posts: 4
Joined: Tue, 12 Jan 2016, 06:00

[CLOSED] Blocking Browser Updates

Post by TeatreeMint » Tue, 12 Jan 2016, 06:08

Hi everyone,

I have an interesting issue which returned no results for anything similar or resolved. I'm running Panda Free Antivirus with very little problem. I am running on Windows 10. However, what's really odd is when Panda is scanning, it tends to quarantine Firefox and Chrome's updating clients. I cannot figure out for the life of me how to fix this except turning it off, updating, turning it back on which requires a reboot. It is a little annoying. Other antiviruses (AVG, etc.) I have tried don't tend to block browser updaters. I enjoy Panda, it is light for my system. I would not prefer changing over anything again.

For this problem, I've tried reinstalling and updating Panda. Neither resolving the issue. I can't think of anyone else having this problem. Sometimes, the problem will resolve itself. It will quarantine the updater then the next day, "resolve" it by letting it through. I'm not quite sure what is happening.

Can anyone help?

Thank you!

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Blocking Browser Updates

Post by VirusBuster » Tue, 12 Jan 2016, 18:59

Can you post a copy of the antivirus report?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

TeatreeMint
Registered user
Registered user
Posts: 4
Joined: Tue, 12 Jan 2016, 06:00

Re: Blocking Browser Updates

Post by TeatreeMint » Thu, 14 Jan 2016, 13:11

Oh, of course! Here is the Event Report. It's rather large at the moment, sorry. Thanks for looking into this!

Events Date/Time Status More details
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Synchronization 1/13/2016 4:41 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/12/2016 4:00 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 1/11/2016 11:40 PM Location: C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\2d6e03e3b36f2b9fefb58e2cd9a7f473\2d6e03e3b36f2b9fefb58e2cd9a7f473.exe
Virus detected W32/Exploit.gen 1/11/2016 8:28 PM Neutralized Location: C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\2d6e03e3b36f2b9fefb58e2cd9a7f473\2d6e03e3b36f2b9fefb58e2cd9a7f473.exe
Synchronization 1/11/2016 5:08 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/10/2016 3:55 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/9/2016 1:49 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/8/2016 7:00 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/7/2016 8:41 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 1/6/2016 11:40 PM Location: C:\Program Files (x86)\Mozilla Firefox\updater.exe
Virus detected W32/Exploit.gen 1/6/2016 5:24 PM Neutralized Location: C:\Program Files (x86)\Mozilla Firefox\updater.exe
Synchronization 1/6/2016 3:13 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/5/2016 6:26 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/4/2016 9:51 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/3/2016 2:01 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/2/2016 3:46 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 1/1/2016 4:53 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/31/2015 5:13 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/30/2015 3:32 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/29/2015 4:03 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/29/2015 6:54 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/28/2015 7:09 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/27/2015 2:14 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/26/2015 3:13 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/25/2015 2:36 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/24/2015 3:02 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/23/2015 9:28 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/22/2015 4:39 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/21/2015 12:46 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/20/2015 3:24 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/19/2015 2:48 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 12/18/2015 10:46 PM Location: C:\Program Files (x86)\Google\Update\Install\{2E096B00-491E-4B7A-9712-6A302B8123A4}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
Synchronization 12/18/2015 10:09 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/17/2015 3:20 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/16/2015 8:25 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 12/16/2015 8:06 PM Location: C:\Program Files (x86)\Google\Update\Install\{CC0CEECA-4FAF-4925-B353-7B6FA6CBDF76}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
Scan 12/15/2015 6:40 PM Finished Scanning: Critical areas
Cookie detected Cookie/Smartadserver 12/15/2015 6:31 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\TJ4HGRG6.txt
Cookie detected Unknown name 12/15/2015 6:31 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\SLSDAS6F.txt
Cookie detected Cookie/PointRoll 12/15/2015 6:31 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\GWFM25LL.txt
Cookie detected Cookie/Serving-sys 12/15/2015 6:30 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\BF8HCGG1.txt
Cookie detected Cookie/QuestionMarket 12/15/2015 6:30 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\5J1S1WE0.txt
Cookie detected Cookie/Serving-sys 12/15/2015 6:30 PM Deleted Location: C:\Users\Red\AppData\Local\Microsoft\Windows\INetCookies\0W8N36DM.txt
Scan 12/15/2015 6:11 PM Started Scanning: Critical areas
Virus detected W32/Exploit.gen 12/15/2015 6:07 PM It will be deleted after restarting the computer Location: C:\Program Files (x86)\Google\Update\Install\{CC0CEECA-4FAF-4925-B353-7B6FA6CBDF76}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
Virus detected W32/Exploit.gen 12/15/2015 6:03 PM Neutralized Location: C:\Program Files (x86)\Google\Update\Install\{2E096B00-491E-4B7A-9712-6A302B8123A4}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
Synchronization 12/15/2015 12:10 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/14/2015 3:45 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/14/2015 10:47 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/13/2015 1:03 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/12/2015 3:34 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 12/12/2015 2:54 AM Location: C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\6789d305189b01f4a3da3b9a4fe6db2b\6789d305189b01f4a3da3b9a4fe6db2b.exe
Virus detected W32/Exploit.gen 12/11/2015 11:53 PM Neutralized Location: C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\6789d305189b01f4a3da3b9a4fe6db2b\6789d305189b01f4a3da3b9a4fe6db2b.exe
Synchronization 12/11/2015 7:38 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/10/2015 1:55 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/9/2015 7:46 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/9/2015 6:26 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/8/2015 3:39 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/7/2015 4:45 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/6/2015 4:03 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/5/2015 9:23 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/4/2015 1:51 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/3/2015 2:19 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/2/2015 10:45 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 12/1/2015 11:19 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 11/30/2015 4:27 AM Synchronized Your protection has synchronized with the cloud against the latest threats.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Blocking Browser Updates

Post by VirusBuster » Thu, 14 Jan 2016, 13:23

We will need a password copmpressed copy of these files:
C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\2d6e03e3b36f2b9fefb58e2cd9a7f473\2d6e03e3b36f2b9fefb58e2cd9a7f473.exe
C:\Program Files (x86)\Mozilla Firefox\updater.exe
C:\Program Files (x86)\Google\Update\Install\{CC0CEECA-4FAF-4925-B353-7B6FA6CBDF76}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
C:\Program Files (x86)\Google\Update\Install\{2E096B00-491E-4B7A-9712-6A302B8123A4}\47.0.2526.106_47.0.2526.80_chrome_updater_3stage.exe
C:\ProgramData\Panda Security\Panda Devices Agent\Downloads\6789d305189b01f4a3da3b9a4fe6db2b\6789d305189b01f4a3da3b9a4fe6db2b.exe
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

TeatreeMint
Registered user
Registered user
Posts: 4
Joined: Tue, 12 Jan 2016, 06:00

Re: Blocking Browser Updates

Post by TeatreeMint » Thu, 14 Jan 2016, 13:39

I'm not quite sure how to obtain the files? My browsers update automatically (though with Panda, I have to check for them) and I am not sure if they are stored onto the computer at all. Perhaps as a temporary file... Please give instructions and I will see what I can find.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Blocking Browser Updates

Post by VirusBuster » Thu, 14 Jan 2016, 14:36

On my previous post I gave you the full path where they are supposed to be according to the detections
Browse to those paths to locate the files, copy the files to a folder, for example c:\panda and then password compress the c:\panda folder and attach the cmpressed file here
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

TeatreeMint
Registered user
Registered user
Posts: 4
Joined: Tue, 12 Jan 2016, 06:00

Re: Blocking Browser Updates

Post by TeatreeMint » Fri, 15 Jan 2016, 03:56

On my computer, the paths stop to "Install" and then there is nothing within that folder.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Blocking Browser Updates

Post by VirusBuster » Fri, 15 Jan 2016, 10:25

That would mean that as you've restored them, the update was carried out and so the files deleted when finished
What about the other folders?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Blocking Browser Updates

Post by VirusBuster » Wed, 10 Feb 2016, 17:38

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Panda Free Antivirus - Archive Issues”