Forced upgrade to v. 18 didn't work

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elzach
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Forced upgrade to v. 18 didn't work

Post by elzach » Sat, 03 Jun 2017, 11:33

I was on v 16 on Win XP SP3. The forced upgrade (which happened after I turned off computer and had to wait for 15 min for the upgrade to install) gave me a greyed out Panda console and no protection. Got an error message "we recommend you restart computer". I did a system restore but it didn't help, the old version was gone.

I ended up uninstalling Panda altogether.

If you're going to force an upgrade (and the way it happened it was obscene, sort of like taking liberties with people's computers) at least make sure that it's going to work.

andavari
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Re: Forced upgrade to v. 18 didn't work

Post by andavari » Sat, 10 Jun 2017, 18:37

Personally I'd always do a clean install of it, since that's most likely the best way to avoid issues.

A clean install would involve (with Panda Free Antivirus v18.01):
1. Download the newest version of Panda Free Antivirus setup file. But don't use it just yet.
2. Download and install Microsoft .NET Framework v4.0 which is required to use Panda Free Antivirus v18.01. And then update .NET Framework on Microsoft Update/Windows Update or allow Automatic Updates to install all the patches for it.
3. Restart your computer.
4. Uninstall the old version of Panda Free Antivirus.
5. Restart your computer.
6. Install the new version of Panda Free Antivirus.

Note:
You may additionally need the Panda Generic Uninstaller (http://support.pandasecurity.com/forum/ ... 0acb2ef538) which I've tried and it works.

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hake
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Re: Forced upgrade to v. 18 didn't work

Post by hake » Sat, 17 Jun 2017, 11:56

If you're going to force an upgrade (and the way it happened it was obscene, sort of like taking liberties with people's computers) at least make sure that it's going to work.
and make sure that .NET4 is satisfactorily installed before proceeding with the forced installation.
Come on lad! You've only got 70 yards to go.

BoredUser007-
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Re: Forced upgrade to v. 18 didn't work

Post by BoredUser007- » Fri, 22 Dec 2017, 00:06

Hi,

i have one simple question : is the version v.18 finally available for home products , commercial version, not free, bought/paid antivirus pro version ?

I'm trying to find the answer on this forum, this is hell !
From what i understand, the last 18 version ( 2018 ) is only available for free product , and i have bought the product ... it's a shame ! We are almost in 2018 and i'm still running the v.17.0.1 2017 product

I uninstalled the product and reinstalled it using the online installer, and i still have the 2017 17.0.1 version ... is this normal ?

Darth Panda
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Re: Forced upgrade to v. 18 didn't work

Post by Darth Panda » Fri, 22 Dec 2017, 09:45

if you do have an account on
Myaccount.pandasecurity.com

and your activation code is registered on that page, please send us your product name, and I´ll give you a link for the 18 version.
Technical support – Panda Security
www.pandasecurity.com

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