unable to uninstall

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alexcc
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unable to uninstall

Post by alexcc » Thu, 28 Sep 2017, 05:50

I recently tried to uninstall the product and the add/remove was hanging.

I followed the instructions on the forum and downloaded the uninstaller.

I rebooted my computer and tried to execute however I receive the following error "Reboot the Machine before using Generic Uninstaller

Any ideas?

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CJ166
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Re: unable to uninstall

Post by CJ166 » Thu, 28 Sep 2017, 17:46

Hi, what operating system?
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alexcc
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Re: unable to uninstall

Post by alexcc » Thu, 28 Sep 2017, 19:10

windows 10 64bit

Mgas
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Re: unable to uninstall

Post by Mgas » Thu, 28 Sep 2017, 23:30

Hi

I also am having a similar type of problem i.e cannot uninstall Panda Anitivrus Free on a 64bit windows system.

I have tried the generic uninstaller many times and each time it runs for quite a while and then it simply hangs using 0 cpu at 0.4mb memory and does not finish. Eventually I have to kill the task using task manager.

When I then reboot the system I cannot activate any virus protection on my system. When I try to actiivate Windows defender, it tries for a few seconds then gives me a message saying it has switched itself off. This is what keeps re-eoccurring.

The whole cycle was originally triggered by trying to uninstall panda antivirus free.

I have tried running adwcleaner a number of times . Adwcleaner seems to find a Panda thread each time I run it after killing the Panda Task and rebooting.

The adwcleaner log is attached
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AdwCleaner s34.pdf
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CJ166
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Re: unable to uninstall

Post by CJ166 » Fri, 29 Sep 2017, 19:04

Hello, can you run the generic uninstaller in failsafe mode in Win 10?

https://support.microsoft.com/en-us/hel ... -safe-mode

http://www.pandasecurity.com/resources/ ... taller.exe
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Mgas
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Re: unable to uninstall

Post by Mgas » Sat, 30 Sep 2017, 22:35

Hi

When I run Panda generic uninstaller in safe mode I get a message telling me to reboot the machine before running the generic uninstaller. see file attached

panda antivirus reboot msg 724.jpg
panda antivirus reboot msg 724.jpg (66.53 KiB) Viewed 6183 times

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CJ166
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Re: unable to uninstall

Post by CJ166 » Sun, 01 Oct 2017, 09:35

Hello,

Try this tool that should solve the problem with the generic uninstall tool.

Unzip it, then run it as an administrator (shift+right click) start the .exe file, and then try to start the generic uninstall tool again.

http://support.pandasecurity.com/forum/ ... hp?id=2256
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Re: unable to uninstall

Post by Mgas » Tue, 03 Oct 2017, 12:22

HI

Your system keep rejecting my text replies as spam.
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CJ166
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Re: unable to uninstall

Post by CJ166 » Tue, 03 Oct 2017, 19:32

Hi, I sent you an internal message.
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CJ166
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Re: unable to uninstall

Post by CJ166 » Thu, 05 Oct 2017, 21:44

Hello,

I have a question, when you say Adwcleaner, do you mean this program?
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adwcleaner.JPG
adwcleaner.JPG (43.03 KiB) Viewed 6061 times
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