False Positive detection on FreeRide Games

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advoyris
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False Positive detection on FreeRide Games

Post by advoyris » Thu, 14 Feb 2019, 14:49

Dear Panda team,

Recently we have discovered that the Panda antivirus is deleting our applications, though it is unclear what the detection reason is.
The antivirus removes Executable files which are responsible of downloading & installing our product, the FreeRide games player.
The executable in question is compiled and signed for our users every time a game download is requested, which means that white listing would only work on the digital certificate level. since every file is slightly different.
Example file: http://www.freeridegames.com/do/getSDMO ... eId=472250

Please provide white listing on our digital certificate to resolve this issue.
Any help with this issue is much appreciated.

Darth Panda
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Re: False Positive detection on FreeRide Games

Post by Darth Panda » Thu, 14 Feb 2019, 17:03

we will send the file signed to our lab, and they will analize the issue in detail.

Please hold until verdict released
Technical support – Panda Security
www.pandasecurity.com

advoyris
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Posts: 3
Joined: Thu, 14 Feb 2019, 14:40

Re: False Positive detection on FreeRide Games

Post by advoyris » Mon, 18 Feb 2019, 11:21

Thank you for testing,
Do you have any updates maybe?

Darth Panda
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Re: False Positive detection on FreeRide Games

Post by Darth Panda » Mon, 18 Feb 2019, 18:17

Digital signature has been whitelisted. (04819979)

Regards
Technical support – Panda Security
www.pandasecurity.com

advoyris
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Joined: Thu, 14 Feb 2019, 14:40

Re: False Positive detection on FreeRide Games

Post by advoyris » Wed, 20 Feb 2019, 12:37

Yes, I can confirm the issue is now resolved.
Thank you for the assistance and quick resolution of this issue.

Darth Panda
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Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive detection on FreeRide Games

Post by Darth Panda » Wed, 27 Mar 2019, 17:33

you are welcome.
Technical support – Panda Security
www.pandasecurity.com

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