Service "Panda Product Service" hung up at start.

Queries regarding Panda free antivirus products will be managed, to the extent possible, by the forum community.
dima333750
Registered user
Registered user
Posts: 9
Joined: Tue, 20 Feb 2018, 10:45

Service "Panda Product Service" hung up at start.

Post by dima333750 » Mon, 18 Feb 2019, 03:46

I have the latest version of Panda Dome 18.07.00 2019 on Windows 8.1, and every time I boot the computer, I get the error "Service" Panda Product Service "hung up at start". It slows down the launch of my computer for 5 minutes !!!
I tried to reinstall 5 times, I checked the same problem on another Windows 10 laptop, but there is no such problem on a computer with Windows xp.
The problem began with version 18.06.00, but when you install the old version, it is forcibly updated. Please solve the problem or disable the forced update. While antivirus removed, but ready to add additional information.

Microsoft Windows OS 8.1 Professional Name
Version 6.3.9600 Build 9600
Additional OS description Not available
Manufacturer of Microsoft Corporation OS
System Name WIN-0K9HAICN0HU
Manufacturer SAMSUNG ELECTRONICS CO., LTD.
Model 300E4A / 300E5A / 300E7A / 3430EA / 3530EA
Type x64 based computer
SKU System System SKUNumber
Intel (R) Core (TM) i3-2330M CPU @ 2.20GHz, 2200 MHz processor, cores: 2, logical processors: 4
BIOS Version Phoenix Technologies Ltd. 09QA, 02.11.2012
SMBIOS version 2.6
Integrated controller version 255.255
UEFI BIOS mode
Manufacturer of mainboard SAMSUNG ELECTRONICS CO., LTD.
Baseboard Model Not Available
Name of the main board
The role of the Mobile platform
Secure Boot State Not Supported
PCR7 configuration Bind not possible
Windows folder C: \ Windows
System folder C: \ Windows \ system32
Device boot \ Device \ HarddiskVolume2
System language Russia
Hardware Dependent Level (HAL) Version = "6.3.9600.17196"
Time Zone RTZ 2 (Winter)
Installed RAM (RAM) 10.0 GB
The total physical memory is 9.92 GB
Available in physical memory 7.35 GB
Total virtual memory 9.93 GB
Available virtual memory 7.48 GB
The paging file size is 16.0 MB
The paging file C: \ pagefile.sys
Hyper-V - virtual machine monitoring mode extensions Yes
Hyper-V - extensions to convert second-level addresses Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - data execution prevention Yes

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Service "Panda Product Service" hung up at start.

Post by Darth Panda » Wed, 20 Feb 2019, 16:34

Hi dima333750,


Please follow these instructions, install again and tell me if the problem is solved:

Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe

Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.


Generic Uninstaller

The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.

Regards,
Technical support – Panda Security
www.pandasecurity.com

dima333750
Registered user
Registered user
Posts: 9
Joined: Tue, 20 Feb 2018, 10:45

Re: Service "Panda Product Service" hung up at start.

Post by dima333750 » Wed, 20 Feb 2019, 17:52

1 Download removal utility, launched, removal passed without errors
2 After uninstalling, restart
3 Once again rebooted (for reliability)
4 I downloaded the latest version from the site, installed
5 The problem remains

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Service "Panda Product Service" hung up at start.

Post by Darth Panda » Thu, 21 Feb 2019, 09:56

Hi dima333750,

In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:


Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send a private message with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z

Regards,
Technical support – Panda Security
www.pandasecurity.com

dima333750
Registered user
Registered user
Posts: 9
Joined: Tue, 20 Feb 2018, 10:45

Re: Service "Panda Product Service" hung up at start.

Post by dima333750 » Thu, 21 Feb 2019, 17:01

I can not send writes: "The file is too big, maximum allowed size is 1 MiB."

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Service "Panda Product Service" hung up at start.

Post by Darth Panda » Tue, 26 Feb 2019, 11:17

Hi,

Could you send us in a private message your client number?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

dima333750
Registered user
Registered user
Posts: 9
Joined: Tue, 20 Feb 2018, 10:45

Re: Service "Panda Product Service" hung up at start.

Post by dima333750 » Tue, 26 Feb 2019, 17:05

What is a client number ???

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Service "Panda Product Service" hung up at start.

Post by Darth Panda » Wed, 27 Feb 2019, 10:12

Hi,

Do you have a free version or paying version ?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

dima333750
Registered user
Registered user
Posts: 9
Joined: Tue, 20 Feb 2018, 10:45

Re: Service "Panda Product Service" hung up at start.

Post by dima333750 » Wed, 27 Feb 2019, 11:24

Free version

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Service "Panda Product Service" hung up at start.

Post by Darth Panda » Wed, 27 Mar 2019, 17:19

try to delay the panda service start.
change the service startype to delayed startup

and check if solved.
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Panda Free Antivirus - Issues”