Whitelisting code signing certificate. FreeRide Games

Queries regarding Panda free antivirus products will be managed, to the extent possible, by the forum community.
Post Reply
smax
Registered user
Registered user
Posts: 2
Joined: Tue, 15 Jan 2019, 15:43

Whitelisting code signing certificate. FreeRide Games

Post by smax » Thu, 05 Sep 2019, 08:24

Dear Panda Team

Recently we have discovered that the Panda antivirus blocks files after a recent update to our code signing certificate. Our files with the previous certificate are whitelisted by Panda antivirus, please add our files with the new certificate to the whitelist.
This is the link for files with a new and previous certificate: https://drive.google.com/open?id=1_4tCH ... traY3NVX7H

Best regards

Darth Panda
Official moderator
Official moderator
Posts: 1486
Joined: Tue, 24 Oct 2017, 12:04

Re: Whitelisting code signing certificate. FreeRide Games

Post by Darth Panda » Fri, 06 Sep 2019, 16:06

Hi smax,

Our Labs have analysed the files and the digital signature is already marked as trusted.
The files should not be detected right now.

Regards,
Technical support – Panda Security
www.pandasecurity.com

smax
Registered user
Registered user
Posts: 2
Joined: Tue, 15 Jan 2019, 15:43

Re: Whitelisting code signing certificate. FreeRide Games

Post by smax » Thu, 26 Sep 2019, 08:46

Dea Panda team

Recently we received an answer that our new code signing certificate was added to your whitelist, but your antivirus is blocking and deleting our files each time we run the install process from directory "c:\users\userName\Downloads". also, we’ve received the following message: "Windows cannot access the specified device, path or file. You may permissions to access the item".

Example file: https://drive.google.com/open?id=1-AOKE ... BeSHHHx2rk

Please provide help with whitelisting our digital certificate so we can resolve this issue.

Best regards

Post Reply

Return to “Panda Free Antivirus - Issues”