[SOLVED] [04490375] Blue Screen Of Death After Upgrding To The New Version

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Fri, 17 Feb 2017, 10:49

We've identified the problem and are developing a hotfix with a correction for this issue
It will also be solved in the next product version 18.1.0 we expect to release by next month
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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Fri, 10 Mar 2017, 11:15

This is just to inform that we have already certified and published the new 18.1.0 version that corrects the mentioned NNSPrv.sys BSODs for the dialup connections
You can download it from here or from your own Panda Account where you will always find the latest version
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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by AIB32 » Thu, 16 Mar 2017, 00:18

Hi

Thanks for help. But problem not fixed. I installed the version 18.1 After that BSOD occurred again when i connect to internet.
Moreover I noticed that all the nnsprv crashes occurred with ntoskrnl.exe (always) Isn't panda av 18 compatible with windows 10? What should I do?

I used panda av versions 16 and 17. But those versions not caused BSODs as version 18.

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Thu, 16 Mar 2017, 13:14

Then we will need a new PSInfo and a new full dump

This article explains how to setup your computer so that a 'Complete memory dump' file will be created if the computer crashes.

A Memory dump file contains data from the operating memory recorded over a certain time period. It is a valuable source of information for developers and technical support specialists when troubleshooting abnormal application behaviour. This file is automatically generated after an operating system crash of Microsoft Windows.

How to set up your computer to generate a Complete Memory dump if the computer crashes?

Follow the instructions below.
  1. Open the computer's System Properties dialog. To do so, go to Start – Run, type sysdm.cpl and Press return.
  2. Select the Advanced tab.
  3. Under the section 'Startup and Recovery' select the 'Settings...' button.
  4. Under the section 'System failure' | 'Write debugging information' from the drop down menu select Complete memory dump (if the option is missing select Kernel memory dump)
  5. Click 'OK' to confirm the change.
  6. You must restart the computer for the change to take effect.
The computer will now write the entire contents of the computer's RAM to a dump file if a system crash occurs. This file will be C:\Windows\MEMORY.DMP


A complete memory dump can generate a large file and therefore it is recommended that the file is compressed (e.g., 'zipped up') before transferring from the source computer and/or submitting to Panda’s Technical Support.
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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by AIB32 » Thu, 16 Mar 2017, 23:58

Hi

I already uploaded the new psinfo and dump file to google drive and this is the link https://drive.google.com/uc?export=down ... nR1VWtQWFE

Thank you

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Fri, 17 Mar 2017, 12:57

Checking the dump the NNSPrv version seems to be the old one:

Code: Select all

Image path: \SystemRoot\system32\DRIVERS\NNSPRV.sys
    Image name: NNSPRV.sys
    Timestamp: Fri Jul 01 14:07:21 2016 (57765CF9)
    File version: {v3.5.0.252}
But it should be dated from February 8th and file version 3.5.260

We have discovered a problem with the installer in Windows 10 operating systems and we need to rebuild it
We will post back when the new installer is published

Sorry for the inconveniences
Regards,

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Mon, 12 Jun 2017, 16:40

Sorry for the delay, we have finally rebuilt the installer
You can download the new version 18.01.00.0001 that corrects the issue from here
Regards,

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by AIB32 » Tue, 13 Jun 2017, 06:52

Hi

I installed the latest version and the problem seems to be fixed. Thanks a lot for help and best regards to Panda support!

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Re: [04490375] Blue Screen Of Death After Upgrding To The New Version

Post by VirusBuster » Tue, 13 Jun 2017, 09:21

ISSUE SOLVED
Regards,

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