[SOLVED] panda find infected file but didnt any resolve

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
adrin.scotland
Registered user
Registered user
Posts: 93
Joined: Sun, 22 Nov 2015, 21:27
Location: iran

[SOLVED] panda find infected file but didnt any resolve

Post by adrin.scotland »

panda find opera.exe at virus and when i click step-by-step and when i opened the website this image show to me.
Attachments
Untitled.png
Untitled.png (84.46 KiB) Viewed 5507 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: panda find infected file but didnt any resolve

Post by VirusBuster »

Can you provide a copy of the antivirus report so that we can see what was exactly detected and where?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
adrin.scotland
Registered user
Registered user
Posts: 93
Joined: Sun, 22 Nov 2015, 21:27
Location: iran

Re: panda find infected file but didnt any resolve

Post by adrin.scotland »

txt.pic
Attachments
Untitled.png
Untitled.png (61.5 KiB) Viewed 5460 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: panda find infected file but didnt any resolve

Post by VirusBuster »

Can you please compress the resulting txt file into a zip file and attach it?
In the screenshot we can't see the action taken nor the dates of the events
It may have not been removed because it was in use (opera opened)
Have you restored it from the quarantine?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
adrin.scotland
Registered user
Registered user
Posts: 93
Joined: Sun, 22 Nov 2015, 21:27
Location: iran

Re: panda find infected file but didnt any resolve

Post by adrin.scotland »

it hasnt in quarantine that i restore it.
Attachments
0.zip
(1.19 KiB) Downloaded 236 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: panda find infected file but didnt any resolve

Post by VirusBuster »

It seems that it has been a false positive detection that may already be corrected as your protection has been syncrhonized again after the detection happened
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
adrin.scotland
Registered user
Registered user
Posts: 93
Joined: Sun, 22 Nov 2015, 21:27
Location: iran

Re: panda find infected file but didnt any resolve

Post by adrin.scotland »

ok.tnx
rebecca223
Registered user
Registered user
Posts: 1
Joined: Thu, 05 May 2016, 20:34
Contact:

Re: panda find infected file but didnt any resolve

Post by rebecca223 »

I was about to post almost the same issues, thx for the updating this thread and saving my time)
Locked

Return to “Panda Free Antivirus - Archive Issues”