[CLOSED] Error Activating Product

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GeorgUser
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[CLOSED] Error Activating Product

Post by GeorgUser » Mon, 08 Aug 2016, 12:44

I have Panda Free Antivirus and I noticed it wasn't turned on. It asked me to activate the product. I click to activate and it came up with a message saying Error activating the product Generic Error. I went to the help page and it mentioned LAN settings. My LAN settings are not enabled so that isn't the issue.
Any help is really appreciated, thank you.

Txaber
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Re: Error Activating Product

Post by Txaber » Wed, 10 Aug 2016, 08:15

Hi,

Check if you have proxy configurated in the internet browsers. If not, launch cloud cleaner to discard malware infection.
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


I don't reply to private messages unless I have previously requested them

GeorgUser
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Re: Error Activating Product

Post by GeorgUser » Wed, 10 Aug 2016, 12:58

Hi there, no proxy is configured.
Scan finished with detections
1
31
2
running clean now, it came back saying Computer Successfully cleaned. Registry Entities Cleaned: 2
I restarted my computer but I still get the same error using Panda Free Antivirus - it says it is not activated. I click to activate, it says Error activating the product - Generic error.

Txaber
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Re: Error Activating Product

Post by Txaber » Wed, 10 Aug 2016, 13:54

Hi,

Now uninstall the AV free with generic uninstaller and try reinstalling again:

http://acs.pandasoftware.com/Panda2016/ ... 8/IS16.exe
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


I don't reply to private messages unless I have previously requested them

GeorgUser
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Re: Error Activating Product

Post by GeorgUser » Sun, 14 Aug 2016, 00:24

When I try to uninstall from the control panel. I get a error message that is in Spanish. I click the right hand bottom button (the only button on the error message) and the error goes away but it never uninstalls.

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PandaSupport1
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Re: Error Activating Product

Post by PandaSupport1 » Mon, 15 Aug 2016, 10:11

GeorgUser wrote:When I try to uninstall from the control panel. I get a error message that is in Spanish. I click the right hand bottom button (the only button on the error message) and the error goes away but it never uninstalls.
Have you tried with the generic uninstaller tool as my colleague's told you before¿
Regards,

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Alberto Domínguez
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VirusBuster
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Re: Error Activating Product

Post by VirusBuster » Tue, 23 Aug 2016, 12:34

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
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