[SOLVED] Windows 10 RS1 + Firefox

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
Zxzx
Registered user
Registered user
Posts: 3
Joined: Sun, 21 Aug 2016, 22:02

[SOLVED] Windows 10 RS1 + Firefox

Post by Zxzx » Sun, 21 Aug 2016, 22:19

Hello, I'm panda fan and i really want to use on my system.
Image

- pskmad.sys cause blue screen.
- my Firefox folder is named "firefox 64" I can put any version of Firefox (32 or 64 bits) in the folder it freeze but if the file is called otherwise (Firefox644 = freeze, FirefoxPortable is safe).
- Why not rename then ? I prefer to solve the problem at source, and that tells me that not begin again with a new name ?

No problem on Windows 10 v1, Why ?

Thank you and sorry for my english.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Windows 10 RS1 + Firefox

Post by VirusBuster » Tue, 23 Aug 2016, 11:14

What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Zxzx
Registered user
Registered user
Posts: 3
Joined: Sun, 21 Aug 2016, 22:02

Re: Windows 10 RS1 + Firefox

Post by Zxzx » Tue, 23 Aug 2016, 13:46

Hi,
[VERSION]
VERSION=17.00.00.0000
LINE=4.0
TYPE=Release
NINST=20160722_Retail_2016
BRANCH=Retail_2016
REV=1
BUILD_DATE=22/07/2016 13:24:27
CID=1A23F371-909B-4313-B1F3-2FEB15854CD7

[MODULES]
INSTALLER=7.05.00.0046
NNS=3.2.0.372
PSBOOT=1.0.31.0
RKPAVPROC=2.0.11.0

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Windows 10 RS1 + Firefox

Post by VirusBuster » Thu, 25 Aug 2016, 09:28

There is a new version 17.0.1 available
Uninstall version 17.0.0 from the control panel and reboot when asked
Download the new 17.0.1 version from here and install it

Let us know the results
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Zxzx
Registered user
Registered user
Posts: 3
Joined: Sun, 21 Aug 2016, 22:02

Re: Windows 10 RS1 + Firefox

Post by Zxzx » Thu, 25 Aug 2016, 13:10

It works and I found the solution. Panda blocked 7zFM.exe (false positive) but I could not see because of bluescreen.

Big thanks.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Windows 10 RS1 + Firefox

Post by VirusBuster » Thu, 25 Aug 2016, 13:34

ISSUE SOLVED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Panda Free Antivirus - Archive Issues”