[CLOSED] Error updating Panda Free status for SECURITY PRODUCT_STATE_ON (error 67040000)

[robra]

Error updating Panda Antivirus Free status for SECURITY PRODUCT_STATE_ON (error 67040000).
At each 3 minutes the notification sound is playing by windows 10 microsoft anniversary version. I researched the possible problem on events log of windows and I found a lot warning messages like this:
"Error updating Panda Antivirus Free status for SECURITY PRODUCT_STATE_ON (error 67040000)."
On details, is shown this:
"- System

- Provider

[ Name] SecurityCenter

- EventID 16

[ Qualifiers] 49152

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-10-02T18:59:21.610450800Z

EventRecordID 30488

Channel Application

Computer HOME

Security

- EventData

Panda Free Antivirus
SECURITY_PRODUCT_STATE_ON
67040000
"
I already uninstalled and installed again the Panda Free but the problem persists.
This problem began after to update my windows 10 for the "microsoft anniversary" version.
Someone knows how can I fix this problem?

Thank for any help.

[VirusBuster]

What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder

[robra]

What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder

Hi, Jorge.
Below is the information requested:

Code: Select all

[VERSION]
VERSION=17.00.01.0000
LINE=4.0
TYPE=Release
NINST=20160818_Retail_2016
BRANCH=Retail_2016
REV=1
BUILD_DATE=18/08/2016 11:09:44
CID=8AD1B9D8-6DC6-4E1B-8A2D-0BCB7E6A99E7

[MODULES]
INSTALLER=7.05.00.0047
NNS=3.2.0.372
PSBOOT=1.0.31.0
RKPAVPROC=2.0.11.0

Thank you.

[VirusBuster]

It seems to be related with the windows security/action center
Try perfroming a clean install, to do so:
Uninstall the antivirus from the control panel and reboot when requested
Donwload and run the generic uninstaller and reboot when requested
Install again

Let us know the results

[robra]

It seems to be related with the windows security/action center
Try perfroming a clean install, to do so:
Uninstall the antivirus from the control panel and reboot when requested
Donwload and run the generic uninstaller and reboot when requested
Install again

Let us know the results

I did it but the problem wasn't solved.
Have you some other thing to do?

[VirusBuster]

If you go to the Windows security/action center, do you see Panda to be registered in the security/antivirus section

[robra]

Yes. I see. It's there.

image.jpg (116.16 KiB) Viewed 9047 times

[VirusBuster]

In order to study the issue we will need a Panda Support Information log

[robra]

Thank you.
I did the procedure but I tried to open the file PC_[161018-1824]_PSInfo to see the kind of informations are colected but the sip file ask me a password.
So, I would like to know what kind of informations of my PC are colected in this zip file?

[VirusBuster]

I will send you a PM in a few minutes