Hi,
The file below is locked by Panda Security without releasing, but the file is NOT listed as threat.
C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CCXProcess\\js\\node_modules\\regedit\\vbs\\regList.wsf
This file shouldn't be blocked or at least should be released immediately after scanning. It could block any upgrading to a new version of application.
Jun
[CLOSED] File is locked
- VirusBuster
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Re: File is locked
Sorry but I don't understand
Can you please elaborate?
Can you please elaborate?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: File is locked
Hello,
I installed Panda Security and did scan disk with it on my Window 10. But since that, I can not upgrade Adobe Creative Cloud app any more, because the file C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CCXProcess\\js\\node_modules\\regedit\\vbs\\regList.wsf is always locked by Panda Security.
As a result, Adobe Creative Cloud fails to upgrade by that locked file. Panda Security doesn’t recognize that file as a threat, and I’m wondering why that file is locked and never released.
Thanks.
I installed Panda Security and did scan disk with it on my Window 10. But since that, I can not upgrade Adobe Creative Cloud app any more, because the file C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CCXProcess\\js\\node_modules\\regedit\\vbs\\regList.wsf is always locked by Panda Security.
As a result, Adobe Creative Cloud fails to upgrade by that locked file. Panda Security doesn’t recognize that file as a threat, and I’m wondering why that file is locked and never released.
Thanks.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: File is locked
What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: File is locked
The version is 17.0.1.
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: File is locked
Try excluding the path C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\js\node_modules\regedit\vbs
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: File is locked
I know I can get it work by excluding C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\js\node_modules\regedit\vbs, but wouldn't Panda Security investigate/fix why the file is locked and never released?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: File is locked
Sorry, but we can't replicate the issue as we don't have a copy of the Adobe Creative Cloud.
As the problem appears when upgrading it, exclude the folder in the antivirus settings, and upgrade the Adobe Creative Cloud application.
If the problem appears again when a new Adobe Creative Cloud upgrade becomes available we will how can we study the case
As the problem appears when upgrading it, exclude the folder in the antivirus settings, and upgrade the Adobe Creative Cloud application.
If the problem appears again when a new Adobe Creative Cloud upgrade becomes available we will how can we study the case
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them